Manager, Tools Automation and Infra (San Francisco)

corporate_fare Google place San Francisco, CA, USA ; Sunnyvale, CA, USA

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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info_outline X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Sunnyvale, CA, USA .

• Bachelors degree or equivalent practical experience.
  
• 7 years of experience in either system design or reading code (e.g., Java, C++, Python, etc.).
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• 2 years of people management experience.
  

Preferred qualifications:

• Ability to navigate complex business organizations, manage multiple cross-functional stakeholders and consult optimal solutions.
• Ability to navigate ambiguity, overcome complex tests, and scale effectively across a large organization and distributed team.
• Ability to adapt messages to both technical and business audiences.

About the job

gTechs Tools, Automation and Infra (TAI) team leverages deep user insights and generative Artificial Intelligence (gen AI) technology to improve or automate Google's Ads customer support experiences. The TAI team partners closely with gTech Ads support teams, product teams, and engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.

As a Manager of Product Technology Managers on the Tools Development and Automation team, you'll be responsible for leading a team of individuals managing solutions that make our broader gTech support and services organization more efficient. You'll help drive the development of tools and will be involved in ideating required product features and designing/implementing quick and scalable solutions. You will work with Googles infrastructure to handle big problems over large datasets.

Youll be working as part of an Engineering team responsible for developing and supporting tools, prototyping proofs of concept, and writing/reviewing technical design documents to meet the needs of our services teams. You will adhere to Googles software development best practices and work in close partnership with other Project/Product Management and Engineering teams.

Google creates products and services that make the world a better place, and gTechs role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video .

The US base salary range for this full-time position is $177,000-$263,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Partner with internal stakeholders to establish technical road maps that accomplish our business objectives.
• Understand complex, ambiguous, open-ended business problems and produce an actionable, results-oriented strategy to solve those problems.
• Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business objectives of our stakeholders.
• Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment.
• Oversee product implementations, promote new features, and resolve technical tests while ensuring data accessibility for analytical teams and collaborating with Product Engineers on platform enhancements and application development.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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