Sr. Professional Services Consultant - Unified Communications
- Designs, implements, migrates, and optimizes enterprise voice solutions using Cisco Webex Calling (Multi-Tenant, Dedicated Instance, and Local Gateway) and Microsoft Teams Voice .
- Leads customer migrations from CUCM, legacy PBXs, or hybrid environments to modern cloud calling platforms.
- Architects and integrates PSTN connectivity using Cisco Local Gateway, Microsoft Direct Routing, and Operator Connect models.
- Designs hybrid and coexistence architectures between Cisco and Microsoft collaboration platforms where required.
- Design and implement Cisco Webex Contact Center solutions, including call routing strategies, agent workflows, reporting, and integrations.
- Support customer transitions from UCCX and UCCE to Webex Contact Center, including phased migrations and coexistence strategies.
- Work directly with business and technical stakeholders to define contact center requirements and align technology to customer experience goals.
- Leads end-to-end professional services engagements including requirements gathering, solution design, implementation planning, validation, documentation, and knowledge transfer.
- Acts as technical lead on complex projects, providing guidance to project teams and ensuring successful delivery outcomes.
- Performs UC and Contact Center assessments, health checks, and optimization reviews for cloud and hybrid environments.
- Develops and maintains Logicalis standards for scoping, documentation, and implementation best practices.
- Builds trusted advisor relationships by demonstrating strong listening skills, technical credibility, and consistent delivery excellence.
- Provides consultative guidance to help customers make informed decisions around cloud adoption, migration strategies, and operational impacts.
- Collaborates with PMO and Resource Management to plan and deliver engagements effectively.
- Mentors and supports team members in collaborative delivery environments.
- Contributes to service development, process improvement, and practice refinement initiatives.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- 8+ years of collaboration and voice experience with a strong focus on cloud and hybrid solutions.
- Proven experience designing and implementing:
- Cisco Webex Calling
- Cisco Webex Contact Center
- Microsoft Teams Voice
- Cisco Webex Control Hub
- Cisco Webex Calling
- Experience integrating or migrating from legacy platforms such as:
- Cisco Unified Communications Manager (CUCM)
- UCCX and UCCE
- Legacy or third-party PBX systems
- Cisco Unified Communications Manager (CUCM)
- Strong understanding of PSTN connectivity, SIP, voice gateways, and hybrid architectures.
- Experience with third-party integrations such as AudioCodes preferred.
- Consulting background with demonstrated customer-facing delivery experience.
- Proficient in Microsoft Office applications.
- Cisco Certified Internetwork Expert (CCIE) - Collaboration or Enterprise Infrastructure
- Cisco Certified Network Professional (CCNP) - Collaboration or Enterprise Infrastructure
- Excellent written and verbal communication skills with the ability to engage confidently with customers and internal teams.
- Strong consultative skills to assess customer needs and translate them into effective technical solutions.
- Exceptional time management and prioritization skills in a multi-customer environment.
- Advanced problem-solving and analytical abilities, including the capability to manage highly complex engagements.
- Proven ability to build long-term client relationships and maintain high customer satisfaction.
- Willingness and ability to travel nationally as required.
- Commitment to continuous professional development.
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