Senior Compliance Representative Lead

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

The Oakland Field Office seeks dynamic, results-driven professionals with exceptional analytical and communication skills to join our leadership team. Under the general direction of an Administrator I, the Senior Compliance Representative (SCR) Lead, serves as a technical authority and team leader, providing guidance and oversight to Field Collection staff on the most complex and sensitive compliance matters.

Key Responsibilities

• Serve as a subject matter expert (SME) on Franchise Tax Board (FTB) policies, procedures, and enforcement practices, ensuring consistent and accurate application of tax laws.
• Lead and mentor a team of Field Compliance Representatives by providing technical direction, coaching, and performance feedback.
• Analyze, document, and resolve intricate compliance issues in alignment with departmental standards and regulatory requirements.
• Strategically assign and monitor workloads based on complexity, operational priorities, and staff capabilities.
• Review and evaluate staff work for accuracy, timeliness, and adherence to quality standards.
• Prepare and deliver comprehensive reports, management updates, and performance metrics.
• Facilitate training and development initiatives to enhance team expertise and operational efficiency.
• Act as a technical resource at public counters and assist with resolving complex taxpayer inquiries.
• Promote and uphold FTB’s Mission and Values in all interactions and decision-making processes.

Position(s) is located in the following office location:

• Oakland, California

Additional positions may become available (eRPA 2526-00695).

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Working Conditions

• Must possess and maintain a valid California Driver’s License and proof of insurance.
• Availability to work Monday through Friday, 8:00 AM – 5:00 PM, with flexibility to meet operational needs.
• This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.

• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future .

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

• Extensive knowledge of FTB systems, including Enterprise Tax Systems [ETS], Taxpayer Information [TI], Business Entities Tax System [BETS], Integrated Nonfiler Compliance [INC], Taxpayer Folder [TPF], and Case Management [CM] tools
• Proven experience in workload management, staff development, and performance evaluation
• Strong analytical skills with the ability to exercise sound judgment and implement effective solutions
• Expertise in Personal Income Tax (PIT) and Business Entity (BE) compliance, including technical application of tax laws
• Exceptional organizational, written, and verbal communication skills
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Commitment to delivering superior customer service and fostering collaborative team relationships
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.