Student Services Officer

Stanbridge University is seeking a passionate and organized Student Services Officer to support student success and retention. This role plays a vital part in fostering a positive student experience by providing guidance, outreach, and academic support.

Essential Functions:

• Support new student onboarding by assisting with orientation activities
• Conduct regular classroom visits to monitor student progress and engagement
• Track attendance, grades, and missing assignments; follow up with students via phone or email regarding remediation needs
• Refer students to on-campus resources and schedule one-on-one retention meetings for tutoring, success plans, and remedial support
• Assist with incident reports and conduct investigations related to academic integrity, bullying, or code of conduct concerns
• Track and maintain records for Dean’s List and Perfect Attendance awards
• Participate in weekly interdepartmental meetings to discuss student support strategies
• Perform other student services duties as assigned

Qualifications:

• Master’s degree in a related field preferred
• Proficient in Microsoft Office, with intermediate to advanced Excel skills
• Prior administrative support experience required
• Strong organizational, problem-solving, and time management skills
• Self-motivated with excellent interpersonal skills
• Collaborative and team-oriented mindset
• $21.00 – $23.00/hr. All compensation is dependent on education and experience.

Conditions of Employment:

• Must be eligible to work in the United States
• May be subject to background checks and reference verification
• Job-related assessments may be required for finalists

Work Environment:

• Standard office/classroom/lab or clinical setting
• Duties are typically performed while sitting at a desk or computer workstation
• May include time spent in skills labs or bedside environments as required by the program
• Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines

Physical Demands:

• Regularly sits for extended periods
• Physical ability to perform program- or department-related duties
• Proficient in using electronic keyboards and office equipment
• Effective verbal communication via phone and in person
• Ability to read fine print, operate computers, and understand voices clearly
• Able to lift, carry, and/or move objects weighing 10–25 pounds as needed

Employee Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Exciting university events
• Seasonal motivational health and wellness challenges
• Work/Life Balance initiatives
• Onsite wellness program / Staff Chiropractor
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)