MEDICAL MOBILE VAN DRIVER/PATIENT ACCESS NAVIGATOR

SUMMARY:
The Medical Mobile Van Driver/Patient Access Navigator is responsible for safely transporting and operating the medical van to various service locations while ensuring timely arrival for scheduled events. This role supports on-site operations by assisting with equipment setup and breakdown, maintaining vehicle readiness, and adhering to all safety and traffic regulations. In addition to driving responsibilities, the Medical Mobile Van Driver/Patient Access Navigator contributes to patient services by scheduling appointments, managing check-in/check-out processes, and supporting care coordination functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Mobile Van Operations and Transport Responsibilities:

• Safe Driving: Operating the mobile van safely, adhering to all traffic laws and regulations.
• Delivery/Transportation: Transporting the mobile van efficiently to ensure on-time arrival for scheduled events.
• Loading and Unloading: Removing items from the vans for set-up and dismantling at the end of the event.
• Maintenance: Ensure vans are full of gas at the start of each event, to ensure a safe arrival. Transport mobile van to designated mechanic as needed.
• Flexibility: Adapt to varying work hours based on event schedules.
• Patient Outreach: Contact patients from an assigned list to schedule routine appointments.
• EDR Support: Schedule patients and manage check-in and check-out processes.

Patient Access Navigator Responsibilities:

• Provides courteous, professional customer service to patients and visitors.
• Registers and checks in patients, verifies demographics, insurance, and program eligibility, and updates information in the EPM/EHR systems.
• Collects required documentation, including proof of income, consents, and medical records release forms.
• Schedules and confirms appointments and assists patients with follow-up care and access to services.
• Collects patient payments and provides basic assistance with billing-related questions.
• Ensures patient information, forms, and documentation are complete and accurately entered into the appropriate systems.
• Communicates with clinical and administrative staff to support patient flow, care coordination, and timely access to services.
• Maintains patient confidentiality and follows all applicable SBNC policies and procedures related to patient access and information.

OTHER DUTIES AND RESPONSIBILITIES:
1. Demonstrates understanding of and observe all SBNC policies, procedures, rules and regulations.
2. Demonstrates successful work-related behaviors.
3. Attends all required SBNC meetings and trainings.
4. Interacts with patients, physicians, staff, vendors, and visitors in a positive manner that reflects the SBNC mission and philosophy.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education: High School Diploma.
Experience:

1. Experience as a Mobile Van Driver.
2. Must possess and maintain a valid driver’s license with a clean driving record. No history of violations or license suspensions. Any changes in license status or driving record must be reported immediately.
3. Excellent organizational and time management skills.
4. Strong communication skills.

Substance Free Workplace: The Medical Mobile Van Driver may not use or test positive for controlled substances. The use of any substance that may impair the ability to safely operate a vehicle is strictly prohibited. A positive drug test will result in disqualification.

Physical Demands: May be required to lift objects 25 pounds.
Sitting in normal seat for extended periods of time. Finger dexterity is required to manipulate objects with fingers rather than the whole hand(s) or arm(s). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC.

Salary Range: $21.00 - $23.00 per hour