Operations Supervisor (William Osler Health Centre)

Cardinal Health, with over 1400 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

Reporting to the Operations Manager, this position is accountable for the day-to-day planning, directing and coordination of activities related to distribution operations within a union environment at multi-site hospital environment, and manages the achievement of company targets including quality standards, productivity levels, and customer specific service level agreements.

The Operations Supervisor is responsible to ensure that William Osler Health Centre (WOHC) service requirements are met by having staffing available for all required distribution activities. This role is responsible to maintain Key Performance Indicators (KPI’s) as mutually defined with the WOHC and EDFS.

The Operations Supervisor performs all duties associated with the warehouse in accordance with all Cardinal Health standard operating procedures and regulatory guidelines.

For more information on what it is like to work for us, please watch this video: Cardinal Health - Wings - YouTube

Location: Brampton Civic Hospital

Hours: 7:00 am - 3:30 pm

Your Contributions to the Organization will be :

• Daily direction, coordination, and evaluation of the EllisDon Materials Services employees

• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws

• Training employees; planning/scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Contributing to monthly staff meetings and Health and safety training sessions

• Working closely with interdepartmental management staff, department leadership, and Nursing Managers from the hospital units

• Maintaining an open communication personally and through emails in a timely and consistent manner

• Monitoring and anticipating staffing requirements such as training, efficiency, and staff attendance

• Verifies that health & safety, housekeeping and loss prevention are enforced consistently

• Direct activities for cart maintenance; maintain review schedule

• Preparation and maintenance of KPI’s

• Problem and issue resolution when escalated beyond Stockless Technician

• Maintaining all equipment as per accepted practice

• Coordinating removal of identified defective product from PUIL

• Cardinal Health remains committed to ensuring that our workplaces are safe and that every reasonable precaution is taken to protect employees, customers, and the Canadian Healthcare system from the spread and adverse health consequences of the COVID-19 pandemic. To this end, we will continue to monitor public health guidance and reserve the right to reintroduce the Vaccination Policy if deemed necessary in the future. Please note that where Cardinal Health employees attend a non-Cardinal premise (whether at a customer or third-party worksite), they will continue to be required to follow all requirements of that facility or location, which may include proof of vaccination.

The Job might be for you if you:

• You possess between 3 to 5 years related leadership experience or stockless inventory process experience

• You have experience working in a unionized environment, preferred

• You have proven leadership, problem solving and team building skills

• You can interpret and provide training on policies and procedure

• You have excellent communication skills (verbal, written and group presentation skills)

• You enjoy working with computers and have intermediate knowledge of Microsoft Office and Excel

• You enjoy problem-solving, adapting to change and reprioritizing on short-notice

• You have a strong Workplace Health and Safety background; WSIB and First Aid certification preferred

• You have Material Handling Equipment Training experience, which is considered an asset

Anticipated salary range: $72, 500 - $87, 120

Bonus eligible: Yes

This role is eligible for a performance-based annual bonus. Bonus awards are not guaranteed and are determined based on individual performance, company performance, and other business factors, in accordance with the company’s bonus plan.

Position currently vacant: No


The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, individual and company performance, experience, skills, and other business factors.

Cardinal Health is committed to employment equity and encourages applications from women, visible minorities, Indigenous peoples and persons with disabilities.

Cardinal Health is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Cardinal Health Canada is proudly recognized as a Great Place to Work® in Canada. As an essential partner in Canadian healthcare, we strive every day to build a culture of inclusion and collaboration, where team members can be their authentic selves, grow in their careers, and be proud to serve our customer partners. 

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.