Program Manager, Seller Experience, Selling Partner Services

DESCRIPTION

We are seeking an exceptional Research Program Manager to build and scale global research programs that leverage intelligent tools and methodologies. This role will work at the intersection of UX research, AI-powered prototyping, and program management to influence key product decisions on company-wide priorities while establishing innovative research mechanisms that drive customer-centric outcomes.

Key job responsibilities
1. Strategic Program Leadership:
* Build and scale global research programs that combine traditional UX research with intelligent tools
* Define, establish, and maintain global operational and company-wide research programs
* Work alongside cross-functional partners and leadership to craft and facilitate research-driven product decisions
* Lead the implementation of AI-powered research tools and methodologies
2. Research Operations & Innovation:
* Deploy intelligent tools for market scanning, secondary research, and trend analysis
* Develop processes for research quality amplification using AI tools
* Oversee the development of an intelligent knowledge base for research insights
* Manage research participant pools and vendor relationships
3. Program Execution & Risk Management:
* Drive on-time delivery of innovative solutions that delight customers
* Proactively identify and mitigate risks through structured planning and monitoring
* Provide clear communication to stakeholders regarding project status, resources, and priorities
* Contribute to documentation including weekly reports, business reviews, and audits
4. Cross-functional Collaboration:
* Partner with UX Researchers to design, execute, and socialize user-centered research insights
* Coordinate with data scientists and technology teams on AI tool implementation
* Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities
* Work with product teams to ensure research insights drive product decisions

About the team
Within Amazon, Selling Partner Service's (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. In the Core Selling Partner Experience (CSPE) team, we define, implement, and enforce quality standards for all Amazon-built experiences for Selling Partners worldwide.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelor's degree or equivalent
- Strong project management skills with demonstrated ability to manage complex programs
- Excellence in stakeholder management and cross-functional collaboration
- Deep understanding of research methodologies and operations
- Experience with process development and optimization
- Strong communication and documentation skills