Partner Operations Lead

Come join VisitorsCoverage, one of Silicon Valley's most successful InsurTech companies, certified as a Great Place to Work ®!

We are looking for a Partner Operations Lead to join our growing team. This person will design and run a scalable way to onboard, manage, support, and communicate with external partners (such as agents, brokers and insurance carriers). This role owns the full partner lifecycle—creating clear workflows, routines, escalation paths, and feedback loops that speed things up and reduce reliance on individual people.

You’ll work closely with internal teams (Operations, Support, Sales/Marketing, Product, and Implementation) and external partners to ensure insurance carrier launches, product and plan updates, and agent onboarding run smoothly—without needing executive involvement for everyday decisions.

We are located in Santa Clara, California, and are looking for local candidates only. Must be willing to commute to the Santa Clara office 4 times a week. Candidates with authorization to work in the US preferred. No new H1B visas will be processed, but a H1B transfer may be considered for the right candidate.

What We Do:

VisitorsCoverage is an Insurtech company, located in the heart of Silicon Valley, revolutionizing the way travelers search, compare, purchase, and manage their travel insurance. Imagine a place where buying travel insurance is as easy as ordering an item from your favorite online retailer. You know exactly what the benefits are and what each word on the coverage document means, and you are able to zip through the checkout process. We are obsessed with simplifying Travel Insurance! We wake up everyday thinking of new ways to meet the same expectations that users have from their online retailers and delivery or streaming services. We are a team of people who counter the thought that insurance is boring and love the challenge of delighting our users at every step of their decision-making process.

If this sounds like the perfect role and workplace for you, we encourage you to apply for this position! VisitorsCoverage is on a mission to hire only the best, and we are committed to providing exceptional employee experiences with meaningful work and true work/life balance.

Requirements

Key Responsibilities:

• Manage partner and provider relationships.
• Be the key point of contact between insurance carriers, internal stakeholders and agents for information exchange.
• Effectively manage provider onboarding, plan changes and keep all parties in sync.
• Build standardized intake processes for plan changes/go-lives, ensure documentation completeness, and eliminate handoff ambiguity.
• Create comms playbooks and templates, maintain distribution lists, and log announcements for auditability.
• Define KPIs, build dashboards, review trends, and drive corrective actions.
• Train internal teams and partners on the new workflows; reduce dependency on tribal knowledge.
• Use the “system of record” for partner work (ClickUp), enforce data hygiene, and implement templates/checklists.

Required Skills:

• Ability to communicate clearly and confidently across email, meetings, and in-person settings, and to produce high-quality playbooks, guides, and partner-facing documentation.
• Summarizing risks, tradeoffs, and decisions when escalation is needed.
• Excellent stakeholder management with the ability to influence without authority (internally and externally).
• Ownership mindset – comfortable owning ambiguous, end-to-end problem spaces.
• Bias for action – pragmatic, execution-focused, and comfortable iterating.
• Customer/partner empathy – designing processes that work in the real world.
• Detail-oriented but strategic – able to zoom in and out as needed.

Required Qualifications:

• Bachelor’s degree or equivalent experience within a related field.
• 4-6 years of experience in partner operations, business operations, implementation operations, or similar cross-functional ops roles, including managing external partner.
• Demonstrated ability to build a standardized operating cadence and drive adoption across multiple teams and partner types.
• Demonstrated ability to multitask effectively, operate under ambiguity, and solve problems creatively.

Preferred Qualifications:

• Experience within insurance-related environments or fields is strongly preferred.
• Experience working in a fast-paced, tech-driven professional environment is a plus.
• An active insurance license is strongly preferred.

Benefits

• 100% company paid individual medical, dental, & vision insurance coverage
• Pet insurance
• Paid parental leave
• 401(k) retirement plan
• Paid time off for annual charity or volunteer work
• Generous paid time off
• Fitness/Wellness gym stipend
• Great work-life balance

The annual salary range for this position is $98,000 - $114,000 and is dependent on experience.