IT Support Specialist
- Troubleshoot complex technical issues: Diagnose and resolve advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions.
- Work with external vendors for issues requiring their assistance and support.
- Respond to user inquiries via email, ticketing system, or in-person, providing clear explanations and solutions to technical problems.
- Install, configure, and update software applications on user workstations, including security patches and updates.
- Troubleshoot Okta, Active Directory and other corporate supported accounts.
- Identify and resolve technical issues proactively, contributing to strategies to reduce recurring problems.
- Perform advanced hardware troubleshooting and replacements (e.g., RAM, hard drives, keyboard, mouse).
- Identify escalated issues from first and second level support teams.
- Maintain accurate documentation of resolved issues and contributing to the company's knowledge base.
- Perform routine checks on systems to identify potential issues and proactively address them.
- Providing basic technical training to users and other support specialists on new software or hardware support processes
- 6+ years of experience in a helpdesk or desktop support role.
- Associate's degree in computer science, IT, or equivalent experience.
- Strong technical knowledge: In-depth understanding of OS X, Windows, Linux, Okta, Microsoft Office Suite, network protocols, Adobe Suite, and common hardware components.
- Excellent problem-solving abilities to diagnose and resolve complex technical issues efficiently.
- Excellent communication and interpersonal skills to clearly explain technical concepts to users with varying levels of computer literacy.
- Ability to accurately document issues and follow established procedures.
- Knowledge of 3DExperience CATIA, JFrog Artifactory, Jenkins, Foundry Nuke, MaxonOne suite, ReVision Twixtor, CaptureOne, Unreal Engine, Ansys, AutoDesk
- CompTIA A+ or equivalent IT certification preferred.
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