Customer Service Representative

Customer Service Representative
Full-Time | West Hills, California (On-Site)

About The Opportunity:
Join a clean, modern dental laboratory dedicated to precision, organization, and exceptional service. The Customer Service Representative plays a key role in maintaining accurate records, supporting clients, and ensuring smooth case flow across departments. This position is ideal for professionals who are detail-oriented, thrive in fast-paced environments, and enjoy multitasking while delivering great client support.

Key Responsibilities:

• Enter and update case data accurately in the production system, ensuring quality and timeliness.
• Process remake and repair cases, updating information after evaluation.
• Manage case holds, scheduling changes, and workflow adjustments.
• Answer incoming calls promptly and direct inquiries to the correct team.
• Communicate with clients on case status, scheduling, pricing, and product options.
• Create invoices, air bills, and packing slips for shipping.
• Schedule daily pickups and messenger requests.
• Scan and file case documentation, photos, and shade tabs.
• Enter and manage new client accounts, including assigned groups such as UCLA.
• Coordinate in-lab and in-office appointments for abutments, shades, and finishes.
• Maintain internal calendars and alert staff to schedule updates.
• Assist other departments as needed to support seamless operations.

Qualifications:

• Excellent written and verbal communication skills.
• Strong data entry accuracy and computer proficiency, including standard office software.
• Organized, detail-oriented, and able to prioritize tasks effectively.
• Professional phone etiquette and customer service mindset.
• Ability to work independently and as part of a team.
• Reliable, proactive, and punctual.
• Experience in a dental laboratory or dental office is a plus.

Compensation And Benefits:

• Hourly pay between $21 and $25 based on experience.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid holidays, vacation, and sick time.
• Career advancement opportunities within a growing lab network.

Why Join Us:

• Work in a clean, modern, and organized dental lab environment.
• Be part of a collaborative and supportive team.
• Gain experience in a fast-growing segment of the dental industry.
• Expand your skills through cross-departmental learning.

Apply Now:
If you are detail-oriented, service-driven, and ready to grow your career in a respected dental lab, apply today!

Our team is made up of individuals passionate about dentistry. We have over 30 years of combined experience in clinical dentistry, operations and executive leadership. We tailor solutions to our customer since all customers are created differently.