Customer Service Representative

About Pawfect Shine Pawfect Shine is a premier pet grooming and wellness company in Los Angeles, dedicated to providing exceptional care for pets in a safe, clean, and welcoming environment. We specialize in bathing, grooming, and wellness services for dogs and cats, with a focus on creating a positive experience for both pets and their owners. Job Summary We are seeking a friendly and organized Customer Service Representative to assist pet owners with appointments, service inquiries, and front desk support. This role plays a key part in ensuring smooth daily operations and an excellent client experience. Responsibilities * Answer incoming calls, emails, and client inquiries * Schedule and confirm grooming appointments * Greet customers and assist with pet check-in and check-out * Process payments and maintain accurate service records * Provide information about grooming and pet care services * Coordinate appointment flow with groomers and bath attendants Minimum requirements: Qualifications * High school diploma or equivalent required * Comfortable working in a pet-friendly environment * Strong communication and organizational skills * Basic computer and scheduling system knowledge * Ability to multitask in a fast-paced setting * Reliable, punctual, and professional demeanor Benefits Competitive hourly pay On-the-job training Employee discounts on pet grooming services Supportive, team-oriented environment Opportunities for growth within the company

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