Dental Care Coordinator

Job Description

Job Description

Responsible for the oversight and coordination of staff functions related to front and back office, including but not limited to, greeting and welcoming, computer systems, telephones, schedules, dental records, patient registration, scanning, financial screenings, eligibility, and business functions (receipts, charges, coding, and deposits). This position is also responsible for ensuring efficiency of front and back office dental operations, work flow, monitoring, coaching and training, reporting, planning, and budgeting.

Benefits :

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

Qualifications/Licensure:

Education & Experience

• Registered Dental Assisting License
• High school diploma or GED required
• Coronal polishing certificate
• Two years’ related experience within human services and/or public health
• Two years’ experience conducting community and/or street outreach, specifically to hard-to-reach populations
• One year of supervisory (preferred) May need 1-3 years of supervisory experience
• Five years of experience in dental office

ESSENTIAL DUTIES AND RESPONSIBILITIES

Staff management/ operation:

• Plan the Dental Office operations to ensure excellent patient support services.
• Attend meetings, trainings, and/ or seminars as it pertains to department, clinic, and program goals and objectives.
• Staff training, and assurance that all staff have the necessary tools and resources to fulfill their job duties, including onboarding.
• Coordinate work tasks. Oversee daily activities and provide direction and guidance to staff as needed.
• Motivate and provide support to Dental personnel to demonstrate timely service of patient care, and resolve patient conflicts.
• Monitor work flow to maximize productivity.
• Maximize payer mix based on the yearly budget.
• Reduce patients’ wait time, respond to patient inquiries, and increase patient satisfaction.
• Recruit patients from all other services to Dental Department.
• Assist with patient care activities, including but not limited to, scheduling, confirmations, telephone calls, electronic charting, data input, arranging and following up on referrals, and provide oral health education.
• Monitor the cleanliness, safety and organization of the Dental Clinics. Oversees all the dental logs, infection control and compliances.
• Monitor all the dental patient schedule templates at assigned sites. At least two days in advance of schedules, work with dental operator to fill up all the templates with an adequate number of patients with a balance of payer mix.
• Document all issues and report them to the Clinic Manager and/or Dental Practice Manager.
• Perform all RDA functions as described in Registered Dental Assistant job description.
• Ensure staff coverage for timely breaks and meal periods is provided to all the staff.
• Assist employee performance evaluation, promotion and retention activities.
• Perform all the assigned tasks by Clinic Manager, Dental Practice Manager and/or Dental Director.
• Identify areas of improvements and concerns, suggest appropriate corrective action to Dental Practice Manager.
• Perform inventory control management to support cost reduction initiatives, and maintain adequate supplies.
• Monitor daily completed Dental Assistant tasks are completed properly and in a timely manner.
• Monitor the Dental sterilization area and operatory rooms are stocked up with supplies, and ensure that tray set ups are made in advance.
• Maintain office equipment and furniture. Follow through on any maintenance repairs.
• Work in collaboration with other departments when required.
• Available to work all shifts, including but not limited to, late shifts and Saturdays, if needed.
• Order and maintain dosimetry badges for all Dental staff.
• Coordinate all x-ray sensor repairs and replacements.
• Oversee that all the necessary documents are scanned to the EDR.
• Other duties may be assigned or may be modified as business needs dictate.
• Compliance with all applicable federal, state, local and center rules, regulations and protocols, including but not limited to personnel issues, work place safely, public health and confidentiality.
• Assist Dental Practice Manager and Dental Director with administrative duties and assignments.
• Ensure and maintain that all permit certifications and compliances are up to date and in good standing.
• Provide excellent customer service.
• Assist in creating and maintaining all log books, emergency medication, oxygen tank, dosimetry reports, and sterilization spore test/report.
• Participate in appropriate health promotion/ disease prevention activities, both on-site and off-site as required.
• Prepare and conduct MHLA, all dental insurance plans audits, prepare reports as needed.

Reporting:

• Run and create all assigned reports.
• Run Quality monthly dashboard measures and report them to Dental Director and/or Dental Practice Manager.
• Obtain and organize peer review reports.

Outreach:

• Attend and participate all outreach activities, and promote oral health education and prevention at different venues as assigned.

Attendance:

• Ensure full coverage of shifts through staff scheduling in assigned clinics.
• Maintain and update required weekly, monthly, and/or quarterly data collection reports.

St. John’s Community Health is an Equal Employment Opportunity Employer