Enterprise Agreement Consumption Analyst
- Serves as the primary asset management advisor for customers with Cisco Enterprise Agreements.
- Conducts regular customer reviews to validate asset inventories, usage trends, and alignment with agreement entitlements.
- Maintains accurate, up-to-date asset records across customer environments and Cisco systems.
- Partners with both Logicalis and Cisco teams to ensure asset data integrity and proper alignment to the EA construct.
- Identifies discrepancies between deployed assets and contracted entitlements; drive resolution.
- Provides proactive guidance on how customer growth and infrastructure changes impact EA consumption.
- Educates customers on Enterprise Growth True Forward (EGTF) mechanics and financial implications.
- Model and communicate scenario-based impacts of new hardware purchases and timing considerations.
- Assists customers with forecasting future EA needs based on growth patterns and planned investments.
- Acts as a liaison between customers, Cisco, Sales, Licensing Specialists, and customers.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- Bachelor's degree in communications, Computer Science, or Business or a related field.
- 4 years of relevant industry experience; including the following:
- Proven customer management skills with large and complex accounts.
- Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives.
- Value messaging and management, sales skills and experience, driving strategic change/improvements for customer.
- Process development, consulting or technical services experience.
- Experience with Customer Relationship Management (CRM) software such as, Salesforce and ITSM software such as ServiceNow.
- Escalation and issue management and managing customer expectations.
- Proficient use of all Microsoft Office applications.
- None.
- Strong understanding of Cisco Enterprise Agreements and EGTF mechanics.
- Experience in IT asset management (ITAM), licensing, or managed services.
- Ability to translate complex licensing concepts into clear business guidance.
- Strong financial acumen and forecasting capability.
- Excellent communication and customer engagement skills.
- Analytical mindset; proficiency in Excel preferred.
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