OAK Front Desk Patient Care Coordinator

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The Surgery Center of Oakland is an ambulatory surgery center that specializes in orthopedics and pain management and is dedicated to excellent outpatient care. While applications need to be submitted through this ad, you can learn more about the facility here:

Front Desk Patient Care Coordinator

(Full-Time Position)

Benefits:

Employees who work 30+ hours per week are eligible for the following benefits:

• Insurance - Medical, dental, vision, life, AD&D, and long-term disability insurance
• Holidays - 7 paid holidays per year *prorated for part-time employees
• PTO - 25 days per year (5 weeks) *prorated based on hours worked
• 401(k) - Auto enrollment in the company 401(k) plan
• FSA - Medical and Dependent Care Flexible Spending Accounts

Responsibilities: Front Desk Patient Care Coordinator duties will consist of, but are not limited to:

• Greet the patient and family and is sensitive to their needs.
• Scheduling of surgical cases.
• Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
• Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
• Screens, takes messages, routes incoming calls, and assists out-going calls.
• Responsible for keeping current registrations of patients, insurance companies and referring doctors.
• Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
• Takes down name and number of the adult (18 or over) taking the patient home and follows the center's procedures relating to the patient's departure.
• Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
• Refer charts back to appropriate staff and surgeons for completion.
• Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
• Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
• Follows all HIPAA guidelines when handling patient records.
• Assure that all surgical charts are locked at the end of the day.
• Ensure subpoenas and record requests are handled correctly and in a timely manner.
• Ability to train and supervise new personnel for the front office area.
• Acts as a liaison between the surgical team and the patient's family.

Key Competencies: To perform in this position successfully, an individual should demonstrate the following competencies:

• Organization: Prioritize and plan work activities.
• Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
• Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
• Task Management: Effectively juggle multiple tasks.
• Quality: Demonstrate accuracy and thoroughness.
• Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
• Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
• Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
• Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
• Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center's Policies and Procedures and HIPAA guidelines.

• High school graduate or equivalent.
• General office experience preferred.
• Must have current BLS certification.
• Has full command of the English language, both verbal and written.