Office Clerk / CSR

Position Summary:

We are seeking a detail-oriented and customer-focused Office Clerk/Customer Service Representative (CSR) to join our 3PL (Third-Party Logistics) team. The ideal candidate will be responsible for providing administrative support, managing customer inquiries, coordinating shipments, and ensuring accurate order processing in a fast-paced warehouse and logistics environment.

Essential Duties and Responsibilities:

• Serve as the primary point of contact for customers regarding orders, shipments, inventory, and delivery status.
• Process customer orders accurately and efficiently.
• Coordinate inbound and outbound shipments with warehouse personnel and transportation providers.
• Respond to customer inquiries via phone, email, and other communication channels.
• Investigate and resolve customer issues, discrepancies, and shipment delays.
• Maintain accurate customer records and documentation.
• Enter and update information in Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and customer portals.
• Perform general clerical duties including filing, scanning, data entry, and document management.

Qualifications:

• Previous Customer Service Representative experience a plus!
• Minimum 1–2 years of experience in a 3PL, logistics, distribution, transportation, or warehouse environment preferred.
• Strong knowledge of shipping, receiving, inventory control, and order processing.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• High attention to detail and accuracy.
• Professional and customer-focused attitude.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with Warehouse Management Systems (WMS) preferred.
• Experience with ERP systems and customer portals.
• Accurate data entry and recordkeeping skills.

Preferred Qualifications:

• Bilingual English/Spanish preferred.
• Experience working with major retailers, carriers, or e-commerce fulfillment operations.
• Knowledge of inventory management and logistics processes.

Physical Requirements:

• Ability to sit, stand, and work at a computer for extended periods.
• Occasionally required to walk through warehouse facilities.
• Ability to lift up to 20 pounds when necessary.

Schedule:

Monday – Friday (schedule may vary based on business needs).

Pay Rate:

DOE (Depending on Experience)