Health Center Manager II

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Health Center Manager is responsible for the management and operation of the day-to-day activities of the health center, including hiring, training, and terminating staff. The Health Center Manager also ensures that health center procedures are continually and systematically followed, patient flow is enhanced, and excellent customer service is extended to all patients at all times.

Duties & Responsibilities:
Health Center Operations

• Analyze and staff front office and back office to meet the needs of clinicians and patients efficiently and courteously.
• Develop work plans to meet health center goals; motivate and hold health center staff accountable for meeting established goals.
• Review and approve requests for employee scheduled time off, in collaboration with Lead Clinician, provider time off and CME, and troubleshoot for unplanned absences.
• Work in conjunction with the Lead Clinician and/or RN/LVN to improve clinic flow and ensure that patients waiting times are well within accepted goals of the organization.
• Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards.
• Conduct regular staff meetings, develop agendas, and maintain minutes of each meeting.
• Develop strong intra- and inter-departmental teamwork to meet the needs of patients and clinicians and drive decision-making and other actions.
• Identify and implement opportunities to build employee morale and individual motivation.
• Monitor patient service feedback and contribute to the process of resolving complaints and service issues in a timely manner.
• Ensure that health center productivity and budget expectations are met; gather and report data for fiscal, statistical and analysis purposes.
• Promote and maintain Team Based Care and PCMH concepts as directed by administration.
• Ensure health center is following Title XXII regulations and necessary licensing requirements; and monitor documentation monthly to meet audit requirements.
• Contribute to the success of TrueCare by participating in quality improvement activities.
• Represent TrueCare at community events and meetings, reporting meeting outcomes.
• Complete monthly reporting as set forth in the BANG report to Regional Director of Operations.
• Assure confidentially of medical records as directed by TrueCare HIPAA protocols.

Qualifications:

• Bachelor’s Degree or equivalent work experience in Health Services Administration, Business Administration, Public Administration, Public Health, or related field.
• Knowledge of medical terminology, legal and technical aspects of a medical records system, and ICD-10 and CPT codes.
• 1 - 2 years’ experience in a medical, health or social services setting.
• 1 - 2 years’ management experience.

Desired Qualifications:

• Bilingual in English and Spanish.
• Experience in an outpatient setting or Federally Qualified Health Center (FQHC).

Benefits:

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $78,000 - $118,000 on an hourly basis.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.