Plumbing & Heating Sales Manager

Sales Manager

Full-Time | Revenue, Coaching & Sales Execution

Role Overview

The Plumbing & Heating Sales Manager is responsible for the overall sales output, efficiency, and execution of long-term solution presentations across the business.

This role owns the performance of the sales engine end-to-end: from technician-to-sales hand off, to in-home presentation quality, to pricing discipline, margin protection, and closing outcomes. Success in this role requires hands-on coaching, strict adherence to process, and relentless focus on measurable results.

Requirements

Core Responsibilities

Sales Output & Performance Ownership

• Own daily, weekly, and monthly sales performance
• Ensure daily sales goals are met or exceeded
• Drive consistent sales per lead performance with a minimum target of $2,500 per lead
• Hold individual salespeople accountable to personal and team targets

Turnover Optimization (Tech → Sales)

• Ensure a minimum 75% turnover rate from field technicians to the sales team
• Coach technicians on identifying, documenting, and escalating long-term solution opportunities
• Ensure turnovers are clean, timely, and properly framed
• Eliminate missed or mishandled sales opportunities

Long-Term Solution Presentation Excellence

• Ensure every long-term solution presentation follows strict sales protocols
• Tie all recommendations directly back to failed system vitals and documented findings
• Enforce the standard of five options presented on every job
• Ensure options are clearly structured, explained, and easy for the customer to understand

Coaching & Development (Technicians & Sales Staff)

• Coach technicians on pre-frame, findings communication, and proper handoff
• Coach sales staff on in-home presentation, option strategy, objection handling, and closing
• Reinforce consistency — no freelancing, no off-script presentations
• Use real calls and outcomes as coaching opportunities

Pricing, Margin & Option Integrity

• Ensure all jobs are priced correctly and consistently
• Verify all presented options meet or exceed gross margin benchmarks
• Prevent under pricing, short-cutting, or misaligned options
• Ensure customers receive value-aligned, defensible solutions

Process & Protocol Enforcement

• Enforce strict adherence to the sales process at all times
• Ensure failed vitals are clearly documented and connected to solutions
• Maintain consistency across all salespeople and technicians
• Identify and correct process breakdowns immediately

Same-Day / Next-Day Install Push

• Drive urgency and execution for same-day and next-day installs at point of sale
• Coordinate with operations to ensure install availability aligns with sales commitments
• Reduce delays between sale and install wherever possible

Key Metrics This Role Owns

• Sales per lead (minimum $2,500)
• Turnover rate from technician to sales (minimum 75%)
• Daily and weekly sales goal attainment
• Gross margin adherence
• Option consistency (5 options per job)
• Close rate on long-term solutions

What Success Looks Like

• Sales performance is predictable and repeatable
• Technicians consistently generate qualified turnovers
• Sales presentations are disciplined, structured, and defensible
• Margins are protected while revenue grows
• Same-day and next-day installs increase
• Coaching translates directly into improved numbers

Benefits

Compensation : (DOE)

• Training and development toward your future
• Health Insurance
• PTO
• Company vehicle and gas card