Operations Manager

Job Description

Job Description

About Us

BAY RESTAURANT is a well-established and growing restaurant group passionate about delivering exceptional service and dining experiences. With a portfolio of seven successful restaurants and a thriving catering division, we seek a motivated and experienced Operations Manager to Join our team. We believe in fostering a culture of teamwork, service, and long-term growth.

Job Overview

As the Operations Manager, you will play a pivotal role in overseeing the daily operations of our seven restaurants and catering services. You will work closely with our executive team to ensure the highest service quality and efficiency across all locations. The Ideal candidate should be driven by a desire for long-term career growth within our organization and possess the expertise to scale our restaurant operations effectively.

Responsibilities

• Provide leadership and guidance to the DM and General Managers, ensuring consistent adherence to company standards, policies, and procedures.
• Monitor and enhance the guest experience by maintaining high levels of customer satisfaction and resolving any issues that may arise.
• Collaborate with the executive team to develop and implement operational excellence, growth, and profitability strategies.
• Manage Inventory, cost control, and budgeting across all locations, identifying areas for cost-saving opportunities.
• Ensure compliance with health, safety, and sanitation regulations and all applicable laws and regulations.
• Develop and implement SOPs to streamline processes, maintain consistency, and enhance efficiency.
• Monitor and analyze key performance indicators (KPIs) to identify trends and areas for improvement.
• Drive innovation and continuous improvement within the restaurant and catering operations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related fields.
• Proven experience in managing multiple restaurants, including catering services.
• Strong understanding of restaurant operations, including front and back-of-the-house processes.
• Excellent leadership and team-building skills with a track record of motivating and developing teams.
• Exceptional communication and interpersonal abilities.
• Financial acumen with the ability to manage budgets, analyze financial data, and make data-driven decisions.
• Adept at problem-solving and decision-making in a fast-paced environment.
• Knowledge of key industry trends and passion for updating the latest developments.
• Ability to work flexible hours, including weekends and evenings, as required.

Why should you consider joining our team?

• Opportunity to be a key player in a growing and dynamic restaurant. Group.
• Competitive Compensation and package with performance-based incentives.
• A collaborative and supportive work environment that values innovation and creativity.
• Chance to contribute to the success and evolution of a respected restaurant brand.

If you are a result-driven individual with a strong background in restaurant operations and a passion for growth, we encourage you to apply. Please submit your resume and cover letter detailing your relevant experience and why you believe you fit this role.

BAY GROUP is an equal opportunity employer. We Celebrate diversity and are committed to creating an inclusive environment for all employees.

· Dental insurance· Disability insurance· Health insurance· Paid time off· Tuition reimbursement· Vision insurance

We are a fast paced restaurant serving Jamaican style of food. We thrive in our mission: "Back A Yard's mission is to enrich the lives of our guests, our employees, and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and training a staff capable of delivering an exceptional dining experience to every customer, every time."

Company Description

We are a fast paced restaurant serving Jamaican style of food. We thrive in our mission: "Back A Yard's mission is to enrich the lives of our guests, our employees, and owners. We do this through superior quality food and beverages, legendary customer service, sales growth, cost controls, and treating our employees like family. We believe that our employees are our most important resource and our success depends upon creating and training a staff capable of delivering an exceptional dining experience to every customer, every time."