Merchandise Controller
- Ensures merchandise meets purchase order specifications.
- Ensures that merchandise is seasonally appropriate for zones serviced by their facility.
- Proactively addresses Vendor Compliance issues and opportunities in the way Vendors pack, ticket and ship merchandise.
- Ensures that the merchandise is of the correct value to our customers in terms of fashion, quality, price and brand.
- Challenges company retail price and ensures that "comparable at price" on ticket reflects the company standard of 20-60% off.
- Ensures balanced mix of color, size, style and quantity in the lay-up through packing process by adhering to company shipping philosophy.
- Ensures merchandise meets fiber content, labeling, care and country of origin legal requirements.
- Ensures appropriateness of logos, graphics, hangtags and merchandise to our stores.
- Identifies poor size breaks and communicates to Planning to adjust pack size.
- Evaluates merchandise not ordered and assigns appropriate description and retail.
- Possesses an in-depth knowledge of merchandise technical terms, fabrications and company standards relating to quality and size requirements.
- Creates/maintains problem status logs to ensure special handling of problem orders.
- Develops and applies in-depth understanding of all DC and Merchandise systems to effectively problem solve.
- Partners/collaborates with all appropriate resources in the DC and Home Office to resolve issues in a timely manner.
- Builds and maintains effective working relationships with hourly associates, DC management and P&A.
- Understands impact vs. intent and adjusts communication style to achieve optimal outcome.
- Comprehends the implication of their actions to the company's bottom line as it relates to shrink and profit.
- Ensures that damaged/problem merchandise and RTVs are identified and processed according to established guidelines.
- Ensures proper handling and timely execution of LPRs. Collaborates with operations to resolve issues centered around overages/shortages.
- Identifies and communicates proper receiving, handling and routing of other DCs' merchandise. Bachelors Degree or equivalent job experience. Minimum job skills required to perform this job:
- Strong organizational and time management skills as well as flexibility and ability to prioritize
- Strong PC skills including Lotus Notes, Lotus 123, Excel, Word.
- Strong problem solving and negotiation skills in addition to strong oral and written communication skills
- Displays strong follow through skills to resolve problems in a timely manner.
- Utilizes active listening skills to effectively communicate at all levels.
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