Front Desk Operations Associate (Contract) POST NUMBER: 481768

Front Desk Operations Associate (Contract – Onsite, UTC Area)

About the Opportunity

We are seeking a customer-focused professional to serve as the Front Desk Operations Associate , acting as the first point of contact for tenants, visitors, and vendors in a high-rise office environment for a well-established commercial real estate organization, known for its premier office properties across major U.S. markets.

Position Overview

The Front Desk Operations Associate supports the property management team by performing administrative, front desk, and operational tasks essential to the day-to-day success of assigned office properties. This role requires strong communication skills, attention to detail, and a commitment to delivering outstanding customer service.

Key Responsibilities

• Serve as the primary front desk contact, greeting tenants and visitors professionally
• Answer and route phone calls; manage incoming/outgoing mail and email communications
• Respond to customer service requests and escalate as needed
• Monitor service requests to ensure timely completion
• Maintain a clean, professional front office while managing supplies, inventory, and purchase orders
• Coordinate access cards, keys, and maintain all vendor, security, and janitorial logs and reports
• Assist with tenant communications, including notices, updates, events and engagement initiatives
• Support conference center scheduling and coordination
• Aid in move-ins and move-outs logistics
• Update and maintain databases, directories, and filing systems
• Coordinate with vendors to ensure quality service delivery
• Provide administrative support to the operations team as needed

Qualifications

• Strong communication skills – professional, and customer-focused
• Previous front desk, administrative, or customer service experience preferred
• Proficiency in Google Suite (required) and Microsoft Office
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, team-oriented attitude

Why Apply?

• Competitive hourly pay up to $26/hour
• Exposure to a professional corporate office environment
• Opportunity to work in a dynamic, collaborative workplace community
• Gain valuable experience in property management and operations

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.