Customer Experience Representative

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

We are seeking a Customer Success Representative to join our growing Kandu Health team. In this role, you’ll help us promote and sell our cutting-edge IpsiHand device. We’re building a best-in-class experience and are looking for enthusiastic individuals who are passionate about selling an amazing and life changing product. You will be an important part of a hard-working and winning team.

Are you open to learning? Do you have a winning attitude? Are you hungry for success? Up for a challenge? If so, this role is for you.

This is an hourly role. In this role you will be assisting both the sales and clinical teams work with active leads and help support current users through their journey with the IpsiHand. Additionally, this role is a work-from-home and remote position.

What You’ll Do

• Support our customers at each stage of the process from obtaining the device to active use through proactive outreach and responding to inbound requests
• Own the scheduling and coordination of customer events including initial EEG testing, delivery and training, as well as any returns or repairs
• Manage inbound sales and support requests via live chat, inbound phone calls, texts, and emails
• Partner with potential customers to gather necessary insurance information, educate them on the insurance process, and assist them in the submission to their provider
• Be the first point of contact for prospective and active users of the IpsiHand
• You’ll be on the front line and empowered to help our team learn to think in new ways about the customer experience and journey
• Track customer progress through each stage of the funnel
• Partner with the sales team to help develop new processes in a startup environment that help drive efficiency and productivity

What You’ll Bring

• Bachelor's degree in Business Administration, Marketing, or related field
• 1-2 years of sales or customer service experience or equivalent,
• Sales focused and customer-centric: passionate about helping customers achieve outcomes and driving revenue for the business
• Self-motivated, driven to succeed, and competitive
• Strong verbal and written communication skills
• Fast learner, team player, with the ability to adapt to change quickly
• Experience with rehabilitation and stroke a plus
• Experience working in sales retention and troubleshooting
• Preferred experience working in salesforce or similar customer relationship management (CRM) system

What We Offer

• Competitive Compensation ($20-$30/Hour)
• Insurance (Medical/Dental/Vision)
• 401(k) with company
• PTO & Holidays
• Life Insurance, LTD and STD

Please note that the salary information is a general guidance only. Kandu Health, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.