Todd Snyder - General Manager (San Francisco)
POSITION TITLE: General Manager REPORTS TO: District Manager STATUS: Full Time Exempt SUPERVISES: Store Manager, Store Management, Store Associates RESPONSIBILITIES:
Leadership
- Motivate and inspire the team by delivering a compelling vision and purpose which encompasses the company vision.
- Create and lead an environment that ensures customer satisfaction, maximum productivity and profitability by translating and implementing company and brand developed business plans.
- Establish and communicate clear expectations and hold the store management team and self-accountable for achieving all brand, performance and behavior standards.
- Build and support effective relationships peers, supervisor, field leadership and cross-functional business partners to effectively lead positive change.
- Facilitate and cascade communication across the store organization and acts as liaison to field leadership and cross-functional business partners.
- Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
- Establish the store business strategy inclusive of forecasting sales that reflect store trend and incorporates calculated risks to drive growth.
- Identify, create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
- Provide feedback on success of brand initiatives, customer feedback, in-store trends and market insights to drive growth.
- Manage the controllable components of the P&L to achieve all store financial and expense targets.
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Train and develop management team on business acumen to drive business performance.
- Lead the use of technology to enhance customer engagement and drive KPI results.
- Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
- Recruit, hire, develop and retain a high performing management team.
- Teach, train and coach the store management team.
- Consistently assess and provide ongoing performance feedback
- Develop succession plans to ensure career paths for all associates; encourage associates to pursue internal opportunities.
- Lead the annual review process for store management and associate team.
- Collaborate with the Store Leadership to write performance reviews for the leadership team.
- Manage all compensation decisions in partnership with you Human Resources Partner.
- Drive employee engagement by recognizing and rewarding employees for outstanding performance.
- Ensure that the store management team adheres to and enforce all employment practices and policies.
- Recognize and properly resolve customer and performance issues; communicate high priority issues to the District Manager in a timely manner and collaborate to develop a plan for resolution to minimize risk.
- Conducts weekly visual walk-throughs with merchandise managers; directs brand appropriate strategic merchandising to maximize sales as an outcome of the assessment.
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
- Lead all visual directives ensuring mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
- Generate and analyze merchandise reports and direct brand appropriate merchandising moves to maximize presentation and drive sales.
- Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP). .
- Oversees and ensures efficiency of all daily operational procedures.
- Ensure store audit compliance and shrink results meet company loss prevention standards.
- Minimum high school education or equivalent.
- Minimum of 5-7 years of retail or equivalent management experience preferred.
- Strong prioritizing, interpersonal, problemsolving & planning skills.
- Knowledge and understanding of employment laws including compliance with federal, state and local requirements.
- Demonstrated ability to manage complex and competing priorities.
- Skilled at making quality decisions in a fast-paced and complex environment.
- Strong communication, presentation, delegation and follow-up skills.
- Effective interpersonal and communication skills with all levels of corporate business partners and field leadership.
- Proficient in conflict management and resolution skills.
- Demonstrated proficiency in training, sales generation and leading of functional teams.
- Proven ability to analyze business trends and reporting to drive sales.
- Demonstrated ability to coach, provide feedback and manage substandard performance.
- Demonstrated ability to communicate effectively with customers and store team.
- Proven ability to work in a fastpaced and deadlineoriented environment.
- Ability to effectively lead multiple non-contiguous locations as needed.
- Capacity to successfully lead high potential management teams and sizeable store teams.
- Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.
- Ability to perform Essential Job Functions.
- Computer and technology proficient.
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