Principal Product Owner, ServiceNow CMDB

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Job Summary

The CMDB Product Owner is accountable for the vision, roadmap, and value delivery of the enterprise Configuration Management Database (CMDB) as a core product within the Digital Service Management ecosystem. This role defines and drives the CMDB as a trusted, authoritative data product enabling service resiliency, operational maturity, cross-domain dependency mapping, automation, and governance across ITSM, ITOM, ITAM, APM, and security.

The Product Owner partners closely with architecture, platform engineering, asset management, network/server owners, procurement, security, and business service owners to ensure the CMDB continuously reflects reality, supports automation, and delivers meaningful business outcomes.

Responsibilities
Product Vision & Strategy

• Own the end-to-end CMDB product vision, roadmap, and measurable outcomes aligned to Digital Service Management and Service Health initiatives

• Drive the CMDB toward authoritative data sources, automation, and reduced customization

• Define strategy for service mapping, dependency models, CI class lifecycle, and CMDB data standards

• Partner with ITSM, ITOM, ITAM, APM, and Security to ensure the CMDB enables downstream workflows (change, incident, asset lifecycle, monitoring, discovery, HAMPro, SAMPro, etc.)

Roadmap & Delivery

• Translate outcomes into clear, prioritized backlog items for engineering

• Define MVP → iterative delivery cycles for CMDB improvements (normalization, reconciliation, enrichment, integrations, class model changes)

• Ensure alignment with infrastructure teams (compute, storage, network, cloud) on domain-specific CI models and authoritative sources

• Lead release planning, testing coordination, and user validation for CMDB enhancements

Data Quality, Controls & Service Health

• Own measurable KPIs for completeness, correctness, and compliance, but emphasize actual service health and impact, not just static compliance

• Define data quality rules, lifecycle policies, and automated validation

• Partner with Service Owners to ensure business services and technical service CIs have accurate dependency models

• Drive reduction of “unmodeled” or “unknown” infrastructure/services

• Ensure the platform is ready for service health dashboards, AIOps, and predictive insights

Stakeholder Management & Governance

• Serve as the single accountable owner for all CMDB-related intake, prioritization, and communication

• Run and refine the CMDB governance model — roles, responsibilities, RACI, data stewards, CI class owners, authoritative sources, and intake channels

• Host stakeholder reviews, demo sessions, and quarterly roadmaps

• Define and enforce CMDB onboarding standards for new technologies and services

Architecture & Integrations

• Partner with solution architects to maintain an enterprise CI class model aligned with platform leading practices

• Ensure integrations (discovery tools, asset repositories, procurement systems, cloud providers, monitoring tools) follow CMDB standards

• Evaluate new data sources and implement normalization, reconciliation, and deduplication strategies

• Collaborate with Discovery, ITOM Health, and Event Management teams on service topology and dependency mapping

Operational Excellence

• Monitor ongoing CMDB operations and bottlenecks tied to incident, change, problem, and asset workflows

• Identify process gaps and drive continuous improvement

• Support audit requests when needed but focus on avoiding unnecessary governance friction — build enablement, not gatekeeping

Skills & Experience
Required

• Strong understanding of ITSM/ITOM/ITAM processes and how they depend on the CMDB

• Hands-on experience with ServiceNow CMDB, class modeling, CSDM, discovery, service mapping, normalization, and reconciliation

• Ability to translate business outcomes into technical product requirements

• Strong cross-functional leadership with domain teams (network, compute, cloud, database, security)

• Experience managing a roadmap in an Agile product model

Preferred

• Experience with HAMPro, SAMPro, APM, or cloud asset inventories

• Experience driving modernization or simplification of a CMDB in a federated enterprise environment

• Familiarity with Equinix’s internal infrastructure domain models (Data Center codes, service owner model, inventory systems)

Qualifications

• 10+ years experience

• Bachelor's in Computer Science or Computer Engineering

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

Canada - Toronto Office TRO : 139,000 - 209,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.