Senior Operations Manager

Overview

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Responsibilities

The Senior Facility Manager manages the operation through effective leadership developing client relationships and superior customer service human resource management and budget management. Additionally the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP standards of operational excellence. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development facility marketing cash control procedures and expense reviews.

If youre someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties this might just be the right opportunity for you!

Revenue Reporting and Budget Management

• Ensure that proper parking security and cash control procedures are followed by all employees and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facilitys bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operations budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable payroll and petty cash.

Workforce Management

• Identify proper staffing levels hire develop and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants cashiers bookkeepers and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure pro-active communication with client regarding opportunities to improve operations.
• Resolve client requests concerns and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues which may include parking rate studies local and online consumer marketing plans or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelors degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead manage and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued drivers license with a current address and acceptable driving record

Salary Range : $80000 - $90000 annually per year

Benefits : Eligible employees will participate in the various benefits plans including medical dental vision flexible spending accounts long/short term disability life insurance accident insurance 401k and paid time off.

SP is an equal opportunity employer committed in policy and practice to recruit hire train and promote in all job classifications without regard to race color religion sex age national origin citizenship status marital status sexual orientation veteran status disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics or because the individual exercised his or her EEO rights.

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.

Location

US-CA-SANTA MONICA

Required Experience:

Manager