Customer Success Administrator

Customer Success Administrator

Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving

customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad

range of Fire & Life Safety programs and services—monitoring, testing, and inspecting, system

maintenance, installations, and code compliance consultations—to the industries we serve. We

strive to be the best place to work within our industry by adhering to the philosophy that we take

care of our customers by taking care of our people.

Position Overview

The Customer Success Administrator plays a crucial role in delivering exceptional service to

our customers and ensuring their inquiries and concerns are addressed efficiently. This position

supports customer satisfaction, operational processes, and administrative functions. It is ideal

for someone who thrives in a customer-facing, fast-paced environment with a passion for

proactive problem solving and team support.

Key Responsibilities

● One Call Resolution: Resolve customer inquiries on the first call using sound judgment,

empathy, and a solid understanding of our services.

● Call Routing: Evaluate customer needs and route communications to appropriate teams

or departments as needed.

● Call Escalation: Identify and escalate issues requiring managerial support while keeping

the customer informed.

● Customer Complaints Resolution: Handle customer concerns professionally, working

to convert negative experiences into positive outcomes.

● Front Desk Reception: Serve as the first point of contact for walk-in guests and

incoming calls, maintaining a welcoming and professional environment.

● Operations and Administrative Support: Perform administrative functions such as

data entry, record management, and interdepartmental assistance.

● Mail Management: Oversee the handling of incoming and outgoing mail, ensuring

prompt delivery and response.

● Other Duties as Assigned: Participate in additional projects or responsibilities as

needed to support team and business goals.

Qualifications

● Strong communication skills (verbal and written).

● Calm, effective problem-solving skills and the ability to manage challenging interactions.

● Familiarity with customer service and call center software; proficiency in Microsoft Office

Suite, CRM, ERP systems preferred.

● Highly organized with attention to detail; capable of multitasking in a dynamic setting.

Education & Experience

● High school diploma or equivalent required.

● 1+ year of customer service or call center experience preferred.

● Additional certifications in customer service are a plus.

Work Environment

● Office environment in San Jose, CA. (Hybrid)

Why Join Us?

● Medical, Dental, Vision Plans

● Company-paid Life and Long-Term Disability Insurance

● Health Savings Account with generous company contribution (HSA)

● Flexible Spending Accounts for Medical and Dependent Care (FSA)

● Employee Assistance Program (EAP)

● Paid Time Off (PTO) plan

● 10 paid holidays off per year

● Safe Harbor 401(k) Retirement Plan with liberal company match

● Comprehensive Training and Development Program

Equal Opportunity & Compliance

Candidates selected for this position will be subject to a background check, DMV record

check (if applicable), and pre-employment drug screen (if applicable) once a signed offer is

received.

Performance Systems Integration, and our affiliates, are Equal Employment Opportunity

employers. We are committed to fair hiring practices and base employment decisions on

qualifications, job requirements, and business needs without regard to legally protected

characteristics.

If you are unable to submit your application due to incompatible assistive technology or

disability, please contact [email protected]. We will reasonably accommodate qualified

individuals with disabilities as required by law.

$20 - $24 an hour