Help Desk Support Analyst
- Help Desk Support:
- Onboarding new employees which includes building out laptops and mobile devices
- Replace laptops when necessary due to failures or performance issues
- Provide first-line support to end-users for hardware, software, and network-related
- Diagnose and resolve technical problems promptly and efficiently.
- Support Windows-based operating systems, including Windows 10 and 11
- Create, manage and troubleshoot Office 365 and Google Workspace user accounts
- Troubleshoot Windows OS issues and perform necessary updates and patches.
- Assist users with hardware setup, configuration, and troubleshooting.
- Coordinate equipment repairs or replacements when necessary.
- Maintain an inventory of hardware assets.
- Install, update, and troubleshoot software applications in a Windows environment.
- Provide guidance on soŌware usage and best pracƟces.
- Create and maintain detailed documentation of support processes and resoluƟons.
- Develop and update user guides and knowledge base articles. Customer Service
- Deliver exceptional customer service by addressing user inquiries and concerns in a professional and courteous manner.
- Provide user training on IT tools and procedures as needed.
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