Analyst 3, Credit & Collection

Job Description – Senior Credit & Collections Specialist

We are seeking a motivated and detail-oriented Credit & Collection Specialist for a temp to hire role in Durham, NC. The ideal candidate will have experience in credit and collections, with the ability to manage accounts receivable, evaluate credit risks, and ensure timely collection of outstanding invoices.

Key Responsibilities:

• Accounts Receivable Management: Monitor and manage accounts receivable to ensure timely collection of outstanding invoices.
• Collections: Initiate and manage collection activities, including sending reminders, making collection calls, and negotiating payment plans.
• Customer Communication: Communicate with customers regarding account status, payment discrepancies, and resolution of billing issues.
• Reporting: Prepare regular reports on accounts receivable status, collection activities, and credit risks for management review.
• Record Maintenance : Maintain accurate and up-to-date records of all credit and collection activities.
• Dispute Resolution: Work with internal teams and customers to resolve payment disputes and discrepancies.
• Policy Compliance: Ensure compliance with company credit and collection policies and procedures.
• Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of the credit and collection’s function.

Education and Experience requirements:

• 5+ years’ experience as a Credit & Collection Specialist or in a similar role.
• Strong understanding of credit and collections principles and practices.
• Bachelor’s degree in finance, business, or related field.
  Proficiency in accounting software (Great Plains) and Microsoft Office Suite (Excel, Word, PowerPoint).
  
• Excellent verbal and written communication skills required.
• Customer service focused.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• Comfortable working with targets and tight deadlines.

The primary location for this job posting is in Durham, North Carolina.