Support Clerk

Title: Asset Protection & Security Support Clerk

Classification: Non-Exempt

Reports To: Office Manager of Asset Protection and Security

Position Overview:

The Asset Protection & Security Support Clerk is responsible for providing comprehensive administrative support to the Asset Protection and Security (AP&S) Department. This role plays a vital part in ensuring the efficient operation of department programs, compliance procedures, and internal service processes that contribute to the achievement of company goals.

General Duties and Responsibilities:

• Manage inventory, logging, and ordering process for the Store Stamps Program.
• Process and support requests for the Cell Phone Program (ordering, troubleshooting, activation, cancellation, and billing analysis).
• Manage and reconcile accounting for the Hotel Program (reservations, cancellations, and expenses).
• Oversee and reconcile the Lost and Found Program, including tracking property and money orders.
• Distribute and track Daily Mail, Truck and Security Seals, and other department assets.
• Assist with the Loaner Vehicle Program and Car Wash Invoice Log.
• Assist the AP&S Administrator with False Alarm activity tracking as reported by District Managers.
• Log and ship counterfeit bills to the Bureau of Secret Service.
• Process requests for Store Manager Cards through ENCOR & ACS and manage user access.
• Create and manage team member access control cards.
• Support AP&S Management with office duties such as answering phones, researching pricing on parts and equipment, and assisting with projects as assigned.

Knowledge and Skills:

• Strong clerical and administrative skills.
• Excellent written and verbal communication skills (including bilingual Spanish preferred).
• Strong interpersonal and motivational abilities.
• High attention to detail and problem-solving capabilities.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and general office equipment (copier, printer, phone).
• Ability to work independently, adapt to changing priorities, and multitask effectively.
• A positive and professional demeanor that contributes to a productive team atmosphere.

Required Education and Experience:

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in clerical, administrative, or office support roles.
• Basic understanding of Spanish and English (reading, writing, and speaking) preferred.

Physical Demands:

• Light lifting of supplies and materials as needed.
• Prolonged periods of sitting or standing.
• Occasional travel (up to 5%) for business needs.
• Regular physical activities may include climbing, standing, bending, stooping, kneeling, reaching, and walking.

Position Type / Expected Hours of Work:

• Full-time, non-exempt position.
• Monday through Friday, 8:00 AM – 5:00 PM (flexible schedule based on business needs).
• Availability to work weekends and holidays as required.

This job description is intended to describe the general nature and responsibilities of the role. It is not intended to be an all-inclusive list of duties. Management reserves the right to assign or reassign duties and responsibilities as needed to meet organizational needs.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.

About Vallarta Supermarkets:

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.