Automotive Service Advisor

Automotive Dealership Service Advisor

Hyundai of Vacaville
Vacaville, CA 95687
$36,000 - $150,000 a year - Full-time

Job Details
Pay: $36,000 - $150,000 annually
Job Type: Full-time

Benefits May Include
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Employee Vehicle Purchase and Service Discounts
Ongoing Training
Opportunities for Advancement

Full Job Description

Service Advisor – Automotive Dealership
Location: Vacaville, California
Employment Type: Full-Time

Compensation: $36,000 - $150,000 annually
Compensation may include base pay, commissions, bonuses, and incentives depending on experience, performance, and the dealership compensation plan.

Join Our Team

Hyundai of Vacaville is looking for a motivated, customer-focused Service Advisor to join our growing service department. The Service Advisor is the primary point of contact between our customers and our service team. This position requires strong communication skills, organization, attention to detail, and the ability to provide an excellent customer experience while helping customers properly maintain and repair their vehicles.

The ideal candidate is professional, dependable, sales-minded, and able to work in a fast-paced dealership environment.

Key Responsibilities

Greet customers promptly and professionally.

Listen to customer concerns and accurately document vehicle issues.

Create repair orders and communicate customer concerns clearly to technicians.

Recommend maintenance and repair services based on manufacturer guidelines, vehicle inspections, and customer needs.

Prepare estimates and obtain customer authorization for repairs.

Communicate repair status, timelines, pricing, and completion updates to customers.

Coordinate with technicians, parts department, and management to ensure efficient workflow.

Review completed repairs, invoices, and recommendations with customers.

Maintain dealership CSI and customer satisfaction standards.

Follow all Hyundai, dealership, manufacturer, and safety procedures.

Build long-term customer relationships through excellent communication and follow-up.

Support service department goals for customer retention, sales, and fixed operations performance.

Qualifications

Previous automotive service advisor experience preferred.

Automotive dealership, customer service, or sales experience is a plus.

Hyundai experience is helpful but not required.

Strong communication and interpersonal skills.

Ability to multitask and stay organized in a fast-paced environment.

Professional appearance and positive attitude.

Basic computer proficiency required.

Experience with dealership management systems is a plus.

Valid driver’s license and insurable driving record required.

High school diploma or equivalent required.

Physical Requirements

Ability to stand, walk, and move throughout the dealership for extended periods.

Ability to occasionally lift up to 25 pounds.

Ability to work in an environment with varying temperatures and moderate noise levels.

Why Join Hyundai of Vacaville?

Hyundai of Vacaville is focused on growth, customer satisfaction, and building a strong team culture. We are looking for someone who wants to grow with the dealership, take care of customers the right way, and be part of a service department that is committed to improving every day.

Equal Opportunity Employer

Hyundai of Vacaville is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, creed, sex, pregnancy, childbirth, breastfeeding, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, reproductive health decision-making, or any other characteristic protected by federal, state, or local law.

California Applicant Notice

Pursuant to California law, the pay scale for this position is $36,000 to $150,000 annually. Actual compensation will be determined based on qualifications, experience, skill set, certifications, business needs, performance, and applicable incentive programs. This range represents the employer’s good-faith estimate of compensation expected to be paid for the position at the time of posting. Commission and bonus opportunities may apply.