Director of Rooms - Waldorf Astoria Beverly Hills

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Director of Rooms to join the team at this remarkable property.

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes an elevated Mediterranean restaurant, a Jean-Georges rooftop restaurant, lobby lounge, and in-room dining.

At Waldorf Astoria Beverly Hills, the Director of Rooms is responsible for driving operational excellence across the Rooms function, ensuring alignment, consistency, and execution across Housekeeping and Front Office.

This role places a strong emphasis on strengthening core operational disciplines, with particular focus on Housekeeping performance, while maintaining close partnership with Front Office and Guest Relations leadership to deliver a seamless luxury guest experience.

The position works in close alignment with the Director of Hotel Operations, supporting overall service strategy, quality standards, and cross-functional coordination.

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What will I be doing?

The Director of Rooms is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

Key Responsibilities:

Rooms Division Leadership

• Provide leadership and direction across Housekeeping and Front Office operations, ensuring alignment with brand standards and property expectations

• Drive consistency in service delivery, operational execution, and accountability across departments

• Establish clear communication and coordination between Housekeeping and Front Office to support overall performance

Housekeeping Operations Focus

• Partner closely with housekeeping leadership to strengthen productivity, staffing stability, and service standards

• Monitor room readiness, public space presentation, and cleanliness to ensure consistency with luxury expectations

• Support operational improvements related to labor management, scheduling, and efficiency

Front Office Partnership

• Collaborate with Front Office leadership to support a seamless arrival and departure experience

• Ensure alignment between Front Office and Housekeeping to optimize room availability and guest flow

• Support resolution of escalated guest concerns in coordination with Guest Relations and senior leadership

Guest Experience & Service Delivery

• Reinforce Forbes standards and brand expectations across all Rooms touchpoints

• Partner with Guest Relations and Quality teams to identify trends and implement service improvements

• Contribute to a culture of responsiveness, ownership, and continuous improvement

Team Leadership & Development

• Lead, coach, and develop department leaders to drive performance and accountability

• Foster a collaborative, high-performance environment across Rooms Division teams

• Support talent development and succession planning within Housekeeping and Front Office

Operational Support

• Participate in the Manager-On-Duty program as needed, providing visible leadership and real-time problem solving

• Identify operational gaps and implement practical, sustainable solutions

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Salary Range: $175,000 - $180,000 based on applicable experience

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