Assistant General Manager

Job Description

Job Description

Job Title: Assistant General Manager

Reports to: General Manager

Location: Costa Mesa, CA

Company: JustFoodForDogs, LLC

Job Type: Full-time, Exempt

About JustFoodForDogs:

JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company’s offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com

Position Summary:

The Assistant General Manager is responsible for the overall performance of a Just Food For Dogs store, including (1) ensuring consistently high customer service standards, (2) developing and managing team members and (3) driving store-level financial results. Our ideal applicant is a leader capable of overseeing both sales and kitchen operations and independently making key decisions.

Key Responsibilities

Team Leadership:

• Directly supervises the Nutrition Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals.
• Work with team leaders to recruit, on-board and train new team members.
• Work with team leaders to approve staff schedules.
• Serve as a role model for company values and protocols, setting the tone for culture within the store.
• Work with team leaders to ensure nutrition consultants are engaging with customers, understanding their dietary needs, and providing solutions.
• Maintain effective merchandising and product display.
• Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into return customers.
• Marketing:
• Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.

Marketing

• Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.

Operations:

• Work with team leaders to ensure the kitchen adheres to safety, cleanliness, and product quality standards.
• Work with team leaders to approve supply replenishment orders (e.g., marketing materials, ingredients).
• Work with team leaders to receive deliveries and accurately organize/manage back-room inventory.
• Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution.

Finance:

• Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets.
• Monitor and ensure the secure handling of cash.

Other:

• Effectively implementing strategic change initiatives.
• Provide weekly and monthly performance reporting packages.
• Ability to build, lead and motivate effective teams
• Ability to handle the pressures of simultaneously coordinating a wide range of activities
• A love for retail, nutrition and dogs and a desire to create the ultimate customer experience
• Clear, concise written and verbal communications
• Analytical and problem-solving skills
• Attention to detail
• Comfort with change (as we are a rapidly growing business)

Competencies & Qualifications

• At least one year of experience as a General Manager or Assistant General Manager within the retail industry
• High School Diploma or equivalent; College degree preferred

Tenets of the Pack (Company Values)

Live Our Mission – We believe this is more than a job. It’s a cause. Be a Team Player – We put company goals and success first.

Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do. Deliver Results – We play to win.

JUSTFOOD FORDOGS is an Equal Opportunity Employer.

JUSTFOOD FORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.