Office Technician (General)

Job Description and Duties

This position is located in the city of Fresno .

Under the general supervision of the Team Manager, Supervisor I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process consistent with the Code of Federal regulations, California Code of Regulations related to the VR program and the department Rehabilitation Administrative Manual Sections 12 and 30; and state procurement requirements.

The San Joaquin district is responsible for service delivery of Federal Title I Vocational Rehabilitation Services Program. The services assist eligible individuals in achieving their employment goals by providing training, assistive technology, supported employment and job placement support. District staff will also conduct eligibility determinations for applicants for services and direct post-employment services for individuals who find jobs as a result of DOR services.

The Office Technician (General)-Case Service is the first point of contact and communicates with applicants and participants regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations. Request medical records from consumers to assist the QRP determine eligibility for vocational rehabilitation, LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.

Resume and cover letter are required and must be included with the application packed. Applicants who do not submit the required items will not be considered for this position.

Some travel is required.

Multiple vacancies may exist.

You will find additional information about the job in the .

Working Conditions

The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.

Special Requirements

Include JC#/POS# on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. A cover letter and resume are required and must be included to be consider for the position. Resume to be no more than two pages in 14-point Arial font. Applicants who do not submit the required information may not be considered for this job.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Desirable Qualifications:

•Good communication skills;

•Willingness to learn;

•Ability to use various assistive technology communication devices, and other adaptive resources in order to meet the needs of individuals with different abilities and diverse backgrounds;

•Ability to use good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations;

•Knowledge of reference materials and local resource materials developed for this use;

•Ability to compose and type short letters;

•Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect;

•Ability to follow approved Departmental policies and procedures

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter