HVAC Area Service Manager
Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.
What Makes Nextech Different?
- Company Vehicle - Hit the road with confidence, with a company-provided vehicle and gas card.
- Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
- Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
- Dental & Vision Coverage - Prioritize your overall health with added benefits. Starts after your first 30 days!
- Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
- FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
- 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
- Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO)
- Extra Perks - Discounts on Travel, Auto, Food and many more.
- Active participation in recruiting and hiring of Technicians.
- Responsible for supervision and development of technician workforce.
- Assist the Operating Manager with forecasting the company's needs of Technicians and hire appropriately to the needs
- Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
- Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
- Handle escalated service issues that are field/technician related
- Develop training plan for all assigned Technicians using Company training materials
- Responsible for technical support and quality of work for the area
- Perform ride along with Technicians
- Evaluate and perform annual Technician reviews with VPs approval
- Be a positive image and role model to Technician group
- Protect the company's image, appearance and reputation
- Always be the example of safety
- Enforce company policies
- Maintain local customer relationships for assigned area with RSM and Account Managers
- Conduct weekly service meeting
- Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
- Provide recognition to top performers
- Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
- Inspect equipment, make sure all technicians have the proper PPE
- Discuss safety topics weekly
- Review new customer requirements
- Go over callbacks and results/additional repairs needed
- Receive feedback from Technicians on office scheduling/issues
- Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
- Technical knowledge necessary to provide value to our technicians and customers
- Maintain continuous education in the technical field
- Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
- Strong attention to detail and quality
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results
- Ability to adapt to very fast-paced environment and deadlines
- Maintain a clean and professional appearance
- Must be able to travel as needed
- Experience in recruiting and hiring Technicians
- High School Diploma preferred
- Previous experience in HVAC Industry or other service business preferred
- Must be able to lift 100 pounds.
- Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
- Must not exceed ladder ratings
- Extensive kneeling and squatting
- Must be able to climb ladders multiple times
- Must be able to haul equipment and tools to roof via ladders
- Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
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