CSR-Logistics

Lobos Staffing

9512666225

***Requirements***

• 1 year experience with reverse logistics.
• Experience with Order Management System (OMS) and Warehouse Management System (WMS)
• Comfortable around a computer.
• Familiar with spreadsheets and google docs (Optional)
• Experience with communicating took such as teams (Optional)
• Ability to lift and move packages as needed

****Receiving, Inbounds, and Returns Associate Duties***

Reverse Logistics (Returns Processing)

• Receive and process small parcel returns.
• Look up return details in the Order Management System (OMS) .
• Inspect returned items and determine their condition:
• New – Can be restocked as sellable inventory.
• Open/Used – Requires further assessment for resale, refurbishment, or disposal.
• Store returned inventory in the appropriate locations based on condition.
• Document return issues:
• Write detailed notes describing damage or defects.
• Take pictures and upload them to the OMS for record-keeping.

Receiving Shipments (Inbound Processing)

• Locate and verify incoming shipments within the Warehouse Management System (WMS) .
• Report the received quantities and compare them with expected shipments.
• Identify and report any discrepancies or issues, such as:
• Damages caused by carriers – Must be documented and reported immediately.
• Shortages or overages – Ensure accurate inventory tracking.
• Apply billable services to inbound shipments when required, including:
• Receiving fees per carton
• Shrink wrapping per pallet
• Inspection and quality control
• Image capture for documentation