Sales Representative/Estimator

POSITION SUMMARY

We’re seeking an energetic Sales Representative/Estimator to drive business growth by converting incoming leads into clients, generating new sales opportunities, and representing Padilla Tile professionally on-site and in the field. The ideal candidate is coachable, tech-savvy, comfortable in construction environments, and passionate about delivering exceptional customer experiences.

As an Outside Sales Representative, you will be responsible for managing the sales cycle from initial contact to close, including pricing, proposal delivery, and coordinating next steps with internal teams and clients.

ABOUT THE COMPANY

Padilla Tile & Construction, Inc. is a family-owned and operated tile and masonry company proudly serving the Santa Ynez Valley and surrounding California communities with top-tier residential and commercial tile installation and masonry services. With over two decades of craftsmanship, we specialize in backsplashes, showers, tile floors, exterior tile, masonry, and countertop fabrication and installation, delivering creative, durable, and beautiful spaces that exceed client expectation

OBJECTIVES

• Respond promptly to incoming leads from phone, website, and referrals.
• Document and track all sales activity using company systems (CRM/Scale).
• Follow up consistently to move prospects through the pipeline.
• Meet with clients on-site and in the office to assess project needs.
• Prepare accurate pricing using spreadsheets and internal tools.
• Present proposals clearly and confidently to win customer agreements.
• Represent Padilla Tile with professionalism on-site to build customer trust.
• Communicate service options like backsplashes, showers, flooring, countertops, and masonry with clarity and confidence.
• Answer client questions and help educate them on product choices and installation benefits.
• Collaborate with office and production teams to schedule installations and material orders.
• Maintain knowledge of company services and updates.
• Track activity metrics including calls, site visits, proposals, follow-ups, and closed deals.
• Strive toward weekly and monthly sales goals.
• Provide weekly pipeline updates to leadership

COMPETENCIES

• Demonstrated passion for achieving and exceeding sales goals in a competitive, performance-driven environment.

• Proven ability to guide prospects through the sales process and confidently ask for the sale to secure commitments.

• Skilled in building trust and rapport with customers through active listening, empathy, and effective questioning.

• Consistent and disciplined in using CRM tools to track leads, follow-ups, and customer communications accurately.

• Strong written and verbal communication skills, with the ability to clearly present solutions to a variety of audiences.

• Capable of articulating and demonstrating the long-term value of premium services beyond price alone.

• Reliable, punctual, and detail-oriented in all aspects of work, from customer interactions to project documentation.

• Driven to succeed with a persistent, proactive attitude, and the ability to remain focused and positive through challenges.

EDUCATION AND EXPERIENCE

• Previous sales experience, preferably in construction, home improvement, or related field.
• Strong verbal and written communication skills.
• Proficiency with spreadsheets (Google Sheets), CRM systems, and basic sales tools.
• Comfortable learning new software (e.g., BuilderTrend, Scale).
• Valid driver’s license and ability to travel to customer sites.
• Professional appearance and strong customer-facing presence.
• Construction knowledge or experience on job sites.
• Experience selling home improvement services.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and move around job sites, including uneven surfaces, for extended periods.
• Comfortable climbing stairs, ladders, and accessing various building levels to assess all areas of potential projects.
• Capable of lifting and carrying up to 25 pounds
• Comfortable working in varying weather conditions during outdoor site visits.
• Able to drive to client locations and job sites; must possess a valid driver’s license and reliable transportation.