Night Auditor (Full-Time) | Axiom Hotel | San Francisco, CA

Axiom Hotel in San Francisco is looking for a friendly detail oriented and hardworking Night Auditor to join our team!

Pay Range $25.00 - $28.00

As a Night Auditor you will be responsible for providing quality friendly professional service to guests as it involves checking guests in and out assisting with requests and needs prior during and after their stay answering the phone taking hotel reservations and providing concierge services. Demands accuracy with daily accounting procedures.

Our ideal candidate is warm people-person who is welcoming and friendly dedicated and detail-oriented. Our front desk is the hub of service for our guests and wed love to find someone who is passionate about providing great service and welcoming our guests to San Francisco. Come join an incredibly renovated independent boutique hotel with an extraordinary team. We are happy to train the right person for the role.

Axiom Hotel

Within steps of the SoMa District in Downtown San Francisco Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic century-old San Francisco building refreshed with electric modern touches. You arrive and depart with the knowledge that you have truly experienced the Center of Next.

What You Will Do

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff Corporate Hotel Management Group
• Inform management of hazardous situations emergencies or threats to the security of guests employees or hotel assets.
• Respond in a courteous and prompt manner to all guest related incidents questions complaints and/or requests to ensure strong guest satisfaction.
• Investigate loss and safety incidents involving guests employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items noise complaints assault complaints food poisoning complaints intoxication incidents other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.
  • patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles unlocked doors and fire and safety hazards and document all actions
  • maintaining the Security procedures and audit/department logs that may include lost and found storing guests valuables key control emergency procedures health and safety hazard procedures for all employees and guests
  • ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required
  • escorting staff and guest to car if requested
  • inspecting purses packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property
  • Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property employees and guests against theft crime threats and safety hazards. This may include and is not limited to:
• Perform other duties as assigned; such as may handle deliveries received during non-business hours.

What You Will Bring to the Table

• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Must be punctual with regular and reliable attendance.
• Ability to accurately compute and manipulate mathematical calculations.
• Be extremely detail oriented.
• Possess a courteous friendly and professional manner.
• Independent thinker and a quick study.
• Good team player.
• Willingness to go the extra mile.
• Ability to perform assigned duties with attention to detail speed accuracy follow-through courtesy cooperativeness and work with a minimum of supervision.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger.

Whats In It for You

• Generous health dental and vision insurance plus 401K.
• Comprehensive onboarding and training plan to set you up for success.
• Coaching feedback and mentorship to develop yourself and your team.
• Personalized development plan to fit your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Generous PTO and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities when you grow we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress this job description does not seek to limit the tasks and responsibilities of the position. Rather it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender age race religion national origin marital status sexual orientation disability or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

This description is subject to change at the sole discretion of the Company and in no way creates an employment contract implied or otherwise; each associate remains at all times an at will associate.