Contact Center Team Supervisor

Job Description and Duties

Applicants who previously applied in response to Job Posting JC-518087 with the final filing date of 06/10/2026, must reapply to be considered for this recruitment.

This position is located at the Riverside DMV Contact Center.

Would you like to be part of a dynamic team, leading change through system and process modernization? The Riverside Contact Center is seeking leaders to hire, train, and develop subordinate personnel in multiple service channels. The incumbent will analyze, review, and resolve difficult and complex problems; manage multiple work priorities; work as a team; and effectively communicate verbally, in writing, and electronically to assist the public with complex problems relating to vehicle registration (VR), procurement of a driver's license (DL), and occupational licenses. The incumbent will maintain the Department’s objectives to provide superior customer service and establish a good public image of courtesy, professionalism, integrity, and efficiency. Additionally, the incumbent must be able to organize, prioritize, and execute assignments on short notice with minimal instructions and must be able to develop and maintain professional, cohesive, and cooperative working relationships with others.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the “ EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING ” box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the .

Working Conditions

May be required to operate a personal computer for an extended period of time to review, edit, prepare, and complete assignments. May work in a climate-controlled office with artificial lights. Requires prolonged sitting, use of the telephone, personal computer, and copier.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.

U sing the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.

Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.

If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent analytical, training, and leadership skills;
• Knowledge of VR and DL programs; and
• Experience with Microsoft Office Suite (Outlook, Word, Excel, and Power Point).

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary –
• Benefits afforded by membership in the California Public Employees’ Retirement System –
• Benefits and protections provided to public employees by the State Civil Service –
• Job descriptions and pay scales –

Job Application Package Checklist

Contrary to the “How To Apply” and “Alternate Application Process” sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the “Application Instructions” section by the final filing date.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  A written response to the items listed in the Written Response section below, no more than 1 page in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document. A resume does not take the place of a written response.

  Written responses may be similar in format to a Statement of Qualifications. Be sure to follow all instructions closely. For helpful tips on crafting a strong SOQ, view CalHR’s video at .

  Candidates are advised to:

  • use simple formatting (avoid justified text, large text boxes, or custom bullets),
  • use standard fonts like Arial or Times New Roman,
  • left-align the text,
  • save the written response as a PDF document, and “flatten” it before uploading by printing to PDF or using the “Save as PDF” feature, and
  • submit or upload the written response PDF document as part of the application package.