Field Support Team Member
- Field Demonstration Support: Assist with equipment setup, system operation, and teardown during live demonstrations and field events.
- System Preparation & Deployment Readiness: Perform pre-deployment checks and ensure all field kits, hardware, and configurations are fully operational.
- On-Site Operations: Operate systems in the field, execute test procedures, and assist in live data collection and performance validation.
- Troubleshooting & Maintenance: Provide basic diagnostic support and first-line troubleshooting of hardware/software issues during field ops.
- Customer Interaction: Interface with customers, gather field feedback, and communicate technical observations to internal engineering teams.
- Documentation & Reporting: Log test results, system issues, and field notes; contribute to continuous product improvement cycles.
- Team Collaboration: Work closely with engineers, developers, and team leads to improve deployment workflows and product usability.
- 2–5 years of hands-on experience in field service, electronics support, test & evaluation, or military UAS/sensor systems
- Technical proficiency with hardware/software systems, ideally in aerospace, defense, robotics, or similar high-tech environments
- Comfortable using Linux command line, basic scripting (e.g., Python, C++), and troubleshooting embedded systems
- Strong communication skills and ability to operate independently in the field
- Willingness to travel frequently (CONUS/OCONUS) and work in demanding environments
- Must be eligible to obtain a DoD Secret Security Clearance
- Experience supporting UAS platforms, EO/IR sensors, or AI/ML-enabled technologies
- Familiarity with field testing protocols and demo preparation for government or defense customers
- Basic understanding of ITAR/export control regulations and secure equipment handling
- Exposure to rugged computing systems, RF data links, or real-time video streaming platforms
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