Marketing Specialist - Customer Success & Events

WHO WE ARE:

DK Global is the country’s premier litigation visuals firm. We create 3D animated visual presentations for attorneys to use in demand packages, mediations, and trials. Through the creative process, we are the silent partner in putting broken lives and shattered dreams back together — one frame at a time.

WHO WE’RE LOOKING FOR:

We are looking for a Marketing Specialist, specializing in client success and event-based marketing, to join the marketing department in our shared vision to make a positive difference in the lives of those seeking justice. You should be supremely organized, endlessly curious, comfortable in both creative and analytical spaces, and great with people. This is an on-site position that will work at DK Global headquarters in Redlands, CA.

Reporting to the Chief Marketing Officer, the Marketing Specialist’s role will provide support for DK Global’s day-to-day marketing tactics and campaigns. Successful applicants are comfortable communicating via various media, including email, phone, social media, fax, and postal mail; have experience with event marketing, client relations and/or customer success; are comfortable giving feedback to colleagues and vendors; and can execute tasks as assigned quickly, efficiently, and effectively to help Marketing achieve its goals.

JOB RESPONSIBILITIES:

The Marketing Specialist – Client Success & Events is an individual contributor, whose responsibilities primarily fall into four buckets: client success, event planning/logistics, marketing research/strategy/planning, and administrative.

Client Success:

Our marketing specialist also serves as our point of contact to follow up with clients who received deliverables from us. Tasks include:

• Making regular emails and phone calls.
• Recording data from interactions like case outcomes and satisfaction scores.
• Connecting dissatisfied customers with sales and/or project teams.
• Gauging clients’ interest in testimonial interviews and return business.

Event Planning & Logistics:

Trade shows are a cornerstone of DK Global’s new client acquisition. The marketing department owns the scheduling, planning, logistics, and promotion for all events. The Marketing Specialist will play an important role in:

• Prepare a master overview and budget for each show.
• Schedule kick-off and status meetings with marketing team and cross-departmental stakeholders.
• Logistical tasks, including exhibit booth selection, booking flights, hotel reservations, and rideshare/rental car(s).
• Assist with payments to shows for exhibit booths and exhibitor services.
• Help to pack and prepare booth equipment (e.g., tables, monitors, backdrop(s), etc.).
• Track and inventory tradeshow hardware, including backdrops, tables, swag, etc.
• Collaborate with team to organize our own events and event series.
• Setting up Zoom webinars for owned CLE presentations.

Marketing Research, Strategy & Planning:

In addition to client success and events, this role gets to delve into data-oriented analysis and strategy. You will:

• Maintain research spreadsheet of competitors.
• Maintain research and calendar of upcoming trade shows/events.
• Maintain an archive of pricing options for new promotional swag.

Administrative:

Last, but certainly not least, the Marketing Specialist will manage the team and help with a variety of administrative needs that keep our marketing operations flowing smoothly, including:

• Postage and shipping.
• Procurement of marketing materials (e.g., plaques, swag, print collateral, etc.).
• Fielding and directing incoming phone calls.

Finally, we are a fairly small company. This role supports a Marketing Project Coordinator and the CMO. We all wear many hats, so there will likely be other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS:

• Bachelor’s degree strongly preferred (Communication, public relations, marketing, or related field a plus but not required).
• Minimum 5 years in marketing, communications, customer success, or event planning.
• Customer success certification a plus.
• Detail oriented with excellent written and verbal communication skills.
• High comfort level with business phone calls, video calls, and emails.
• Exhibits conceptual knowledge of company identity, mission, and goals.
• Ability to think both creatively and analytically.
• Deadline-oriented, inquisitive, with great follow-up and reporting skills.
• Responds well under pressure with strict time limits.
• Quick and enthusiastic learner.

Job Type: Full-time

Schedule: 40+ hours per week

Compensation Range: $24-30/hr (We value our employees’ time and believe your time should be compensated accordingly. This position will be paid on an hourly basis with overtime as needed.).

DK Global, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

From our headquarters in Redlands, California, our team of artists, managers, and administrators work together to deliver accurate and understandable animations and illustrations to legal professionals. Since 1998, DK Global has led the courtroom visual industry, introducing the most innovative and accurate medical reconstructions, accident simulations, and visual aid methods. If you are looking to develop your career we provide the perfect opportunity to challenge yourself in an environment that will help you, not only learn, but grow. Every individual at DK Global plays an important role, from clerical tasks to creative direction, and we strive to provide a positive working environment where everyone’s contributions are recognized. Come join us!