Seasonal Customer Care Agent (On-site)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

Opportunity is knocking! This might be a seasonal position, but the opportunity is real. Our super-busy holiday season (October to late December) gives everyone at Lakeshore a chance to shine…and that includes you! As a Seasonal Customer Care Agent, you will learn how to handle a high volume of calls the Lakeshore way—always friendly, helpful and enthusiastic. You will also be entering orders, handling customer inquiries and supporting fellow staff as needed.

We’re looking for candidates who can work 30–40 hours a week, with shifts available Monday-Friday between 6:00 am and 6:00 pm and Saturday-Sunday between 7:00 am and 3:30 pm. If you have great people skills, excellent attention to detail and a desire to show us your best, fill out an online application right away!

A day in the office looks like this:

• High-volume phone calls and data entry
• Treating customers and their needs like gold
• Supporting an open and friendly workplace
• Showing flexibility and a willingness to learn

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• Tip-top customer service skills and outstanding phone etiquette
• Ability to learn quickly and multitask in a fast-paced setting
• Ability to type minimum 35 words per minute
• Excellent organizational skills and strong sense of urgency
• Great accuracy and attention to detail
• Previous customer service experience a big plus

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $19-$20 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1