Office & Operations Manager - Moving & Junk Removal

Job Title

Office & Operations Manager – Moving & Junk Removal (Roseville, CA)

Location

Roseville, CA (In-Office)

About Us

College Hunks Hauling Junk & Moving – Roseville is a fast-growing, locally owned moving and junk removal company. We pride ourselves on professionalism, efficiency, and delivering a 5-star customer experience.

We are looking for a highly organized, detail-oriented Office & Operations Manager to take ownership of daily operations, crew coordination, and customer experience.

Role Overview

This role is the backbone of our business operations. You will manage scheduling, oversee crews, ensure job quality, track performance, and keep communication flowing between customers, field teams, and leadership.

This is not a passive admin role — we need someone who can own operations, solve problems, and drive accountability .

Key Responsibilities

Customer & Scheduling Management

1. Handle inbound calls, leads, and booking requests
2. Schedule moves and junk jobs efficiently (routing + crew optimization)
3. Confirm jobs and communicate expectations with customers
4. Manage reschedules, cancellations, and customer concerns

Crew & Job Coordination

1. Assign crews based on job size, location, and skill level
2. Ensure crews follow operational SOPs:
3. Pre-job truck inspections
4. Proper equipment/supply checks (dollies, blankets, tools)
5. Job start/finish updates via Slack
6. Monitor crews throughout the day and provide support as needed

Job Quality & Compliance

1. Ensure crews upload required documentation:
2. Before/after photos
3. Loaded truck photos
4. Junk removal documentation
5. Track job hours, payments, and completion status
6. Report damages, incidents, or claims immediately

Payments & Documentation

1. Ensure accurate billing and payment collection
2. Track payment methods and job totals
3. Maintain records for receipts (fuel, supplies, dump fees)

Operations & Performance Tracking

1. Monitor daily job performance and efficiency
2. Identify scheduling gaps and optimization opportunities
3. Support pricing and estimate follow-ups
4. Help improve systems and workflows

Administrative & Office Management

1. Maintain internal systems (CRM, scheduling tools, Slack)
2. Coordinate team communication and updates
3. Assist with hiring coordination and onboarding support
4. Keep office operations organized and efficient

✅ Requirements

1. 2+ years experience in:
2. Operations management, logistics, or scheduling
3. OR moving, logistics, home services industry (preferred)
4. Strong organizational and multitasking skills
5. Excellent communication (phone + written)
6. Ability to handle high-pressure, fast-paced environments
7. Tech-savvy (CRM tools, spreadsheets, Slack, etc.)
8. Problem-solving mindset with attention to detail

⭐ Preferred (Nice to Have)

1. Experience in moving, junk removal, or logistics dispatch
2. Experience with route planning / crew scheduling
3. Customer service or sales experience
4. Familiarity with Google Business Profile, LSA, or lead handling

Compensation

1. Competitive salary (based on experience)
2. Performance-based bonuses
3. Growth opportunities into senior operations role

Why Join Us

1. Fast-growing business with real opportunity to grow
2. High-impact role — your work directly affects revenue and success
3. Team-oriented, high-energy environment
4. Opportunity to build systems and improve operations

How to Apply

Please send your resume along with a brief note on:

1. Your experience managing operations or teams
2. Why you’re a good fit for a fast-paced service business