Operations Manager

Founded in 1990 with the opening of Thai Town Cuisine, TTFB Group began with the passion for gourmet food and has since grown into one of Asia’s leading casual dining restaurant groups. From its beginnings in Taiwan, TTFB has expanded into a multi-brand restaurant group operating 153 restaurants across 9 distinctive brands, supported by approximately 4,500 employees.

Today, the group serves 9 million guests annually, representing one in every three Taiwanese diners having experienced a TTFB restaurant. TTFB is committed to operational excellence, strong leadership development, and sustainable growth as it expands beyond Taiwan into global markets, including its entry into the U.S. market.

The Restaurant Operations Manager oversees all front-of-house service operations and ensures every guest receives exceptional hospitality. This role partners closely with the General Manager and Assistant General Manager to cultivate a polished service culture, support team development, and maintain smooth, efficient daily operations.

Salary
$70,304 - 75,000 annual salary

Benefits

• Eligibility for the annual incentive plan based on individual and company performance
• Employer Contribution for individuals medical insurance
• 401(k) Plan with company match
• Paid Time Off (PTO)
• Dining allowance

Location: 3705 W Sunset Blvd, Los Angeles, CA 90026 USA

Job Responsibilities
Front of the House Operations & Execution

• Lead daily floor operations during service, ensuring proper pacing, table turns, and a high level of guest satisfaction.
• Uphold and enforce service standards, steps of service, and appearance guidelines.
• Execute opening and closing procedures, including pre-shift meetings and service walkthroughs.
• Collaborate with kitchen and bar leadership to ensure smooth communication, service timing, and issue resolution.
• Maintain thorough knowledge of food and beverage offerings, including ingredients, allergens, and recommended pairings.
• Monitor sidework completion, station cleanliness, silverware and glassware polishing, and overall service readiness throughout each shift.
• Enforce safety, sanitation, and cleanliness standards across all front-of-house areas.

Leadership, Coaching & Team Development

• Supervise and coordinate all front-of-house team members, including servers, hosts, runners, bussers, and support staff.=
• Provide ongoing coaching, feedback, and performance support to promote consistent service excellence.
• Assist with hiring, onboarding, and training of FOH team members.
• Lead by example to foster a professional, guest-focused, and accountable service culture.

Staffing, Scheduling & Training

• Create and manage front-of-house schedules based on forecasted volume, labor targets, and event needs.
• Ensure appropriate staffing levels to support daily operations, special events, and peak service periods.
• Support training execution to ensure team readiness, service consistency, and compliance with standards.

Guest Experience & Special Events

• Track and communicate guest feedback, reservations, and special requests to deliver personalized and memorable service.
• Support VIP guests, private dining, and special events in coordination with the AGM and GM.

Qualifications

• 3+ years of front-of-house leadership experience (e.g., Floor Manager, Lead Server, Maître d’) in high-volume or upscale dining concepts.
• Strong leadership, communication, and interpersonal skills.
• Deep understanding of fine dining or upscale casual service standards and hospitality systems.
• Ability to resolve guest and team issues professionally and remain composed during high-pressure service.
• Experience with POS systems, reservation platforms (e.g., OpenTable, Resy), and scheduling software.
• ServSafe and local food handler certification preferred.
• Must be 18 years of age or older and legally authorized to work in the United States.

Note: This job description is intended to outline the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of the position. Employees may be required to perform other job-related duties as assigned by their supervisor or management, consistent with the needs of the business.

Equal Opportunity Employer

TTFB CA LLC is an Equal Employment Opportunity Employer. We are committed to creating an inclusive work environment and welcome all qualified applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic, in accordance with applicable federal, state, and local laws.

U.S. Employment Eligibility (E-Verify)

TTFB CA LLC participates in the federal E-Verify program to confirm the employment eligibility of all newly hired employees in the United States. For more information about E-Verify, please visit