Senior Software Engineer, Platform

Decagon
San Francisco, CA

About Decagon

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Team

The Platform Engineering team at Decagon designs the proprietary orchestration layer that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. Decagon’s leading customer support agents understand context, respond with genuine empathy, and solve complex problems with surgical precision.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

On the Platform Engineering team, you’ll architect and build the lightning-fast infrastructure that powers hundreds of millions of interactions annually. You will develop cutting-edge methods to orchestrate high intelligence models within low-latency constraints.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges, builds elegant solutions that scale to millions of users, and creates automation that prevents problems before they happen.

In this role, you will

  • Design an AI agent platform that supports executing complex tasks across a wide range of domains precisely

  • Develop techniques for evaluating state of the art text and audio models

  • Architect highly asynchronous, multimodal systems that operate on both audio and text-based data

  • Build automation that monitors and detects intermittent issues across hundreds of millions of interactions

Your background looks something like this

  • Have 4+ years of industry experience in software engineering

  • Proficiency with Typescript, Python and asynchronous programming

  • A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

Even better

  • Prior experience working with multi-modal models

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$300K – $415K + Offers Equity

Posted 2025-11-28

Recommended Jobs

Principal Product Manager - Wallet

Id.me
Mountain View, CA

Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once an…

View Details
Posted 2025-11-28

MAILING MACHINES OPERATOR I

Department of General Services
Sacramento County, CA

Job Description and Duties Excellence in the Business of Government! Come join a team that creates: A collaborative team atmosphere founded upon ethics, integrity, and stewardship. A …

View Details
Posted 2025-12-31

Senior Software Engineer - Developer Automation Platform (Fullstack)

Netflix
Los Gatos, CA

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages…

View Details
Posted 2025-11-28

Data Engineer (L5) - Games

Netflix
Los Gatos, CA

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages…

View Details
Posted 2025-11-25

Sous Chef

Jon & Vinny's
Los Angeles, CA

Jon & Vinny's is looking for talented Sous Chefs to join our growing team! Who We Are Join the team at   Jon & Vinny’s , where passion for great food and genuine hospitality come together in a …

View Details
Posted 2025-12-27

Manager, Quality Control - Biological Assays

Insmed Incorporated
San Diego, CA

At Insmed, every moment and every patient counts - and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare di…

View Details
Posted 2025-12-27

Member Services Representative (Part Time)

Planet Fitness
Palmdale, CA

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospe…

View Details
Posted 2025-11-20

Continuous Improvement Manager

Sealed Air Corporation
Madera, CA

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chai…

View Details
Posted 2025-07-29

Commercial Construction Lead Estimator / Project Coordinator

Yellowstone Local
Bonsall, CA

FORWARD THINKING CONSTRUCTION Yellowstone Local is proud to represent BKB Enterprises, Inc., an industry leader in commercial construction. If you're a high-performing Estimator who thrives in a…

View Details
Posted 2026-01-09

Product Manager

Micron Technology
San Jose, CA

Develop and establish the multi-year DRAM product strategy and roadmap, in collaboration with the cross-functional core team Establish business goals and targets, associated with the strategy, across …

View Details
Posted 2025-12-10