Reception and Admin Coordinator (Turlock)

Reports To: Director of Finance and Administration

Employment Type: Full-Time

Schedule: MondayFriday, 7:45 am4:15 pm

Pay Range: $20-$25 per hour

Position Summary

The position serves as the first point of contact for families, visitors, and community partners at Jessicas House. This role requires exceptional compassion, professionalism, and discretion while managing front desk operations and providing administrative support to staff. They will assist with grief support scheduling and volunteer staffing. The ideal candidate is warm, organized, and comfortable working in an environment that supports individuals experiencing grief and loss.

Attributes and Competencies for Staff at Jessicas House

Respect For each member of Jessicas House team, all Jessicas House constituents, and their personal role in the organization.

Accountability Effective members of Jessicas House team are hardworking and dependable.

Compassion For the children and families who seek our help and for the team. Passionate about work that is meaningful and measurable.

Integrity Not cutting corners ethically, ever. Earns trust and maintains confidences.

Positive attitude Enthusiasm for the work they do.

Intelligence An ability to learn and adapt to changing environments and meet best practices.

Organized and efficient Ability to focus on key priorities and produce results with lean principles.

Communication skills Demonstrates high oral and written communication skills in multiple settings. Ability to listen and understand varying viewpoints.

Humility A requisite attribute of creating positive social change.

Key Responsibilities

Front Desk & Guest Interaction

Greet all guests and callers with empathy and professionalism.

Answer phone and direct calls or messages appropriately.

Schedule volunteers for evening groups.

Provide grief support services and family intake procedures.

Connect grieving families with support staff with empathy and professionalism.

Maintain a calm, welcoming environment for guests

Administrative Support

Manage daily mail, deliveries, and office correspondence.

Unlock doors and disarm alarm each morning.

Prepare and stock grief materials, brochures, and welcome packets.

Assist with event and group logistics (e.g., printing, room setup, sign-ins).

Facility Support

Monitor cleanliness and presentation of lobby, waiting areas, and front desk.

Coordinate with vendors or internal staff for office maintenance or supply restocking.

Required Qualifications

High school diploma or equivalent required; some college preferred.

2+ years of receptionist, administrative, or customer service experience.

Strong verbal and written communication skills.

High emotional intelligence and the ability to maintain composure in emotionally intense situations.

Proficiency with Microsoft Office Suite

Preferred Qualifications

Experience in healthcare, counseling, hospice, or nonprofit setting.

Written and verbal Spanish fluency.

Familiarity with confidentiality practices (e.g., HIPAA compliance).

Work Environment

This position is based at the front desk of a quiet, supportive facility where clients may be grieving the recent loss of a loved one. The Reception and Admin Coordinator should be emotionally resilient and able to provide a stable, kind presence.