Customer Stories Video Director

Job Title: Customer Stories Video Director
Location-Type: Hybrid (SF HQ with flexibility for Remote PST; onsite for shoots)
Start Date Is: ASAP
Duration: 6 months (contract, potential to extend/convert)
Compensation: $160/hr

Job Description:
Lead the creative vision and execution of customer story video content, producing compelling, narrative-driven films that highlight real-world use cases.

Day-to-Day Responsibilities:

• Direct customer story videos from concept through final delivery
• Develop creative briefs, treatments, and narrative frameworks
• Conduct and direct on-camera interviews with customers
• Lead on-location video shoots and manage production crews
• Creative direct external agencies and production partners
• Collaborate with marketing and internal stakeholders to identify stories
• Guide post-production including editing, color, and sound
• Ensure brand consistency across all video content
• Manage multiple projects across formats (long-form, social, events)

Requirements:

• Must-Haves:
  • 6 years of video directing or production experience
  • Strong portfolio in documentary, testimonial, or customer storytelling
  • Experience leading full production lifecycle (pre to post)
  • Skilled interviewer with ability to draw out authentic stories
  • Experience directing on-location shoots in dynamic environments
  • Background working with B2B tech, SaaS, AI, or editorial content
  • Experience collaborating with marketing and cross-functional teams
  • Strong communication and stakeholder management skills
  • Experience managing external vendors and production partners
  • Familiarity or interest in AI tools and storytelling in tech contexts
• Nice-to-Haves:
  • Documentary or branded editorial filmmaking background
  • Experience with customer story content at a tech company or agency
  • Cinematography or director of photography experience
  • Editing experience or strong post-production collaboration skills
  • Experience with global or travel-heavy productions
  • Knowledge of multi-format content delivery (web, social, events)

Benefits:

This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility