Project Manager, Retail Operations + Technology (Hayward)

Job Title: Project Manager, Retail Operations + Technology

Location: Burlingame, CA; Menlo Park, CA; Los Angeles, CA (Hybrid, 3 days/week on-site)

Duration: 12 Months

The Retail team is responsible for launching and managing the groundbreaking Client Lab stores, creating immersive experiences that bring our products to life. Our client is seeking a highly motivated and experienced Project Manager to join Retail Operations + Technology team. This is a key executional role responsible for the hands-on management and delivery of complex projects that shape the operational and technological backbone of our retail stores. The ideal candidate is an exceptional operator who excels at breaking down complex initiatives into manageable tasks and driving them to completion in a fast-paced environment.

5+ years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer, manufacturer, technology, or premium hospitality company

Must-Have Skills

• 5+ years of experience in project or program management within a Direct-to-Consumer (DTC) consumer electronics retailer, manufacturer, technology, or premium hospitality company
• Proven competence and experience with project management tools (e.g., JIRA, Asana, MS Project, Wrike, or in-house tools) and general productivity software (Microsoft, GSuite).
• Deep experience with the implementation and development of retail systems (POS, ERP, CRM, AV, Demo).

Nice-to-Have Skills

• MBA or other advanced degree.
• Working with a tech company preferred
• PMP, Agile, or similar advanced project/portfolio management certification.
• Demonstrated ability to leverage AI in daily work to boost efficiency and productivity

Responsibilities

• Manage and deliver cross-functional initiatives and projects through all stages of the lifecycle, from initiation to completion.
• Serve as a conduit between technical and non-technical teams, translating complex technical details into clear, understandable language and action plans.
• Break down complex issues into manageable components, employing systematic approaches to execute solutions.
• Receive directional guidance where required, and proactively exercise best judgment to select effective techniques to implement and evaluate outcomes.
• Thrive in environments of ambiguity and velocity, maintaining clear focus and a path to execution.
• Collaborate with cross-functional teams including Retail Operations, Product Marketing, Enterprise Systems and Product, Retail Design and Implementation, Retail Finance, and Product Management to ensure seamless project execution.
• Drive the implementation and development of retail systems, including POS, ERP, CRM, AV, and in-store demo technologies.
• Curate and present project status, risks, and progress from working teams to leadership.