Assistant Administrator of Operations
- Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
- Helps drive unit-wide quality strategy programs and processes.
- Partners with operations and training functions to identify training needs and provide input on training approaches and content.
- Partners with operations to identify and use the 8D process to resolve flight attendant comments.
- Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
- Receives and responds to customers inquiries relating to flight attendant comments.
- Works directly with the customers during IFBL disputes and visits to the unit.
- Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
- Data entry of flight attendant comments.
- Other duties as assigned by management. Qualifications Education:
- High School diploma or equivalent is required
- Associate's degree preferred
- 1 year of customer service experience in a manufacturing environment
- 1 year of data entry experience
- Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
- Working knowledge of operations
- Presentation skills
- Must have excellent written and verbal communication skills
- Thinking - Information Search and analysis & problem resolution skills
- Engaging - Understanding others, Team Leadership and Developing People
- Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability , take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone's day better
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