Technical Operations Manager, Workflow Automation & Engineering

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are seeking a Technical Operations Manager with a strong technical background to support workflow automation and work directly with our Product and Software Engineering teams. The ideal candidate will play a key role in identifying operational inefficiencies and implementing automation solutions to streamline our processes. This role combines the responsibilities of a Software Engineer and/or Data Analyst with a deep understanding of operations, requiring the ability to interface across teams and build tools that enhance operational efficiency and effectiveness.

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Workflow Automation: Collaborate with cross-functional teams to identify redundant or manual workflows and design automation solutions using tools such as Selenium, Python, and JavaScript.

• Tooling Development: Build both front-end and back-end tools using Retool, contributing to the automation of operations and the enhancement of workflows.

• Cross-Team Collaboration: Work directly with the Scribe and AI Quality Head to ensure the seamless integration of automation tools into existing processes.

• Software Engineering Support: Apply software engineering principles to develop scalable and efficient automation solutions, from writing code to testing and deployment.

• Operations Insight: Leverage your operational expertise to ensure that the tools and automation solutions built are aligned with team needs, focusing on improving overall efficiency and reducing human-heavy tasks.

• Process Improvement: Regularly analyze and optimize processes, ensuring that automation tools evolve to meet changing operational needs.

What You Have

• Proven experience in software engineering, with a strong understanding of Python, JavaScript, and Selenium.

• Strong analytical mindset with the ability to understand and optimize operational workflows.

• Ability to collaborate closely with Product and Engineering teams to implement automation solutions.

• Prior experience working in a fast-paced, collaborative environment with a mix of technical and operational challenges.

• Excellent problem-solving and troubleshooting skills.

• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders.

Preferred Qualifications

• Experience working with Retool to build both front-end and back-end solutions.

• Familiarity with workflow automation in healthcare or AI-driven environments.

• Experience in a similar role where both technical and operational expertise were required.

• Experience with version control systems (e.g., Git).

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.