Employee Relations Manager

Job ID: 3154336 | Amazon.com Services LLC

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure the fair, respectful, and consistent treatment of employees in alignment with Amazon’s core values. This role is an Employee Relations Manager who collaborates with field operations managers, HR, and contractors to proactively identify risks and design solutions while also handling crisis‑oriented situations under tight deadlines.

Key Responsibilities

• Detect and mitigate risks by analysing employee and labor relations trends, developing solution‑focused strategies, and sustaining positive workplace relations programs.
• Manage crisis situations reactively, exercising excellent judgment under severe time constraints.
• Own large‑scale, network‑wide projects, delivering them on time to improve frontline partner experience.
• Analyze data and craft persuasive narratives and recommendations to define and measure program success.
• Produce high‑quality written communications and deliver engaging training sessions.
• Collaborate with critical stakeholders, building constructive relationships and influencing change.
• Work independently with minimal supervision in ambiguous situations, persisting over internal and external barriers to drive resolutions.
• Launch and manage sustainable mechanisms for entire networks.

Basic Qualifications

• 7+ years of employee relations, labor relations, or labor/employment law experience.
• Knowledge of Microsoft Office applications (Excel, Word, SharePoint, PowerPoint).
• Bachelor’s degree or equivalent.
• Experience supporting large hourly workforces.
• Experience analyzing and using metrics to identify improvements in employee practices.

Preferred Qualifications

• Experience prioritising and managing multiple responsibilities.
• Experience handling confidential information.
• Experience communicating to a diverse, global audience.
• Outstanding written and verbal communication skills, extensive public speaking, training, and/or leadership communication.
• High‑quality judgment, sound decision‑making, and a sense of accountability.
• Multilingual capabilities.

This is a full‑time position that reports to an Employee Relations Principal. The role requires significant domestic travel (up to 50% of the time) and a “Return to Office” commitment of at least three days each week.

Compensation and Benefits

Base salary range: USD 127,400.00 – 172,300.00 annually (varies by location). Additional compensation includes sign‑on payments and restricted stock units. Benefits include health, dental, vision, life insurance, 401(k) matching, paid time off, and parental leave.

Location Salary

• USA, AZ, Tempe – 127,400.00 – 172,300.00 USD annually
• USA, CA, San Diego – 127,400.00 – 172,300.00 USD annually
• USA, CA, Santa Clara – 140,100.00 – 189,500.00 USD annually

Equal Opportunity Employer

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence; communicating effectively and respectfully; and following all applicable laws and company policies. Criminal history may affect certain job duties. We will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles County Fair Chance Ordinance.

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