Senior Director of Site Reliability Engineering

Job Description

Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.

As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the I nfrastructure Platforms and Foundational Services (IPFS) team , you are deemed as a force multiplier at both a line-of-business and firmwide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies.

Job Responsibilities

• Manages all team members development by ensuring they have access to resources needed for their unique development and collaborates across the firm to align team members for mobility opportunities in line with their career aspirations
• Leads firmwide reuse-first adoption of enterprise-authorized AI capabilities within the work environment to accelerate reliability planning, operational learning, and delivery execution, with human-in-the-loop validation and appropriate handling of sensitive data
• Applies a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals
• Manages multiple stakeholders and complex projects and teams
• Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues
• Sets enterprise guardrails for AI-assisted and agentic workflows in reliability operations and delivery (e.g., approval controls, traceability/auditability, monitoring, and rollback expectations) aligned to resiliency, security, and risk standards

Required qualifications, capabilities and skills

• Formal training or certification on site reliability engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise ( NAMR/APAC – India/ LATAM/ Hong Kong)
• Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide
• Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including validation practices, data sensitivity considerations, and measurable reliability outcomes
• Ability to define governance and decision frameworks for AI-assisted and agentic workflows, including control boundaries, auditability, and human approval checkpoints aligned to resiliency, security, and operational risk expectations
• Experience hiring, developing, and recognizing talent
• Prior experience influencing across highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments

Preferred qualifications, capabilities and skills

• Experience developing or leading cross-functional teams of technologists
• Experience with hiring, developing, and recognizing talent
• Experience leading a product as a Product Owner or Product Manager
• Practical cloud native experience
• Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field
• Experience working at code level
  
  

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.